Manager, Services

Job not on LinkedIn

🔥 11 minutes ago

🇺🇸 United States – Remote

💵 $85.1k - $154.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Jamf

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

💼 Consulting

📦 Logistics

📣 Marketing

💰 $300M Post-IPO Secondary on 2021-09

Consulting • Logistics • Marketing

Jamf is a leading provider of Apple device management and security solutions. The company offers a comprehensive platform designed to simplify the management and security of Apple products in business, education, and healthcare environments. With a range of products like Jamf Pro for business and higher education, Jamf School for K-12, and Jamf Protect for endpoint security, Jamf enables organizations to enhance productivity and security of their Apple devices. The company is trusted by top technology companies and brands to automate, scale, and secure Apple IT workflows, ensuring modern, efficient operations while safeguarding user privacy. Jamf is dedicated to creating solutions that are enterprise secure and consumer simple, helping its clients manage and secure the Apple experience with ease.

📋 Description

• Lead and develop a regional Professional Services team • Coach engineers to develop technical and consulting skills and navigate career paths • Set team direction and priorities with senior leadership • Own the full talent lifecycle, including recruiting, onboarding, and ongoing development • Partner with Sales, Customer Success, and other stakeholders to expand Professional Services reach and revenue • Identify opportunities and shape customer-focused service offerings • Ensure delivery of high-quality customer engagements and customer value • Track utilization, customer satisfaction, retention, revenue, and margin • Collaborate with Service Operations, Technical Enablement, Support, Sales, Customer Success, and Revenue teams • Maintain knowledge of Jamf products, enterprise IT environments, and emerging integration strategies • Own and resolve escalations related to Professional Services delivery • Take on assigned special projects and initiatives

🎯 Requirements

• 5+ years of experience in Professional Services or related industry (Required) • 3+ years of people management experience with a track record of building and developing high-performing teams (Required) • 2+ years managing Professional Services teams in a SaaS environment (Required) • Strong people leadership skills • Excellent communication skills across video, chat, email, and phone • Ability to translate complex technical concepts into plain language • Ability to lead executive presentations and run sales training • Customer-focused problem-solving skills • Ability to manage competing priorities and work proactively • Ability to work independently and collaboratively in a results-driven environment • Bachelor's degree, or equivalent combination of relevant experience and education (Required) • Experience with Jamf and the Apple ecosystem (macOS, iOS, iPadOS, tvOS) (Preferred)

🏖️ Benefits

• Open, flexible culture based on respect and trust • Work-life balance • Volunteer time off • Inclusive and supportive work environment • Reasonable accommodation support for disabilities or religious beliefs • Opportunity to make a meaningful impact for more than 60,000 global customers • Employee empowerment and opportunities to make an impact • Equal opportunity employer