Senior Manager, Customer & Experiential Marketing

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $160.5k - $194.5k / year

⏰ Full Time

🟠 Senior

🎡 Marketing

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Jasper

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🤖 Artificial Intelligence

📣 Marketing

☁️ SaaS

Artificial Intelligence • Marketing • SaaS

Jasper is a purpose-built generative AI platform designed specifically for marketers. It empowers marketing teams by providing advanced AI tools and applications that integrate seamlessly with existing marketing workflows and systems. Jasper is focused on enhancing marketing efficiency and effectiveness by offering tools such as AI chatbots, image editing, document editing, and brand management features. The platform is built on a foundation of security and compliance, ensuring enterprise-grade protection while leveraging AI for marketing success. Jasper also offers educational resources and community support to help users maximize the platform’s capabilities.

📋 Description

• Own Jasper’s customer story and social-proof engine end to end • Run the customer story pipeline from sourcing through legal and brand approval to publication • Publish four customer stories per quarter and build a bench of referenceable accounts • Own the reference database and process for Sales and Customer Success • Recruit, brief, and prepare customers for analyst evaluations, research, and press • Use AI for first drafts, transcript synthesis, and asset variants • Own the byline, webinar, podcast, and joint-session calendar • Partner with Content & Communications and agencies to publish on schedule • Supply customer insight and story material to the community hub and self-paced learning team • Run four User CABs and two Executive CABs annually • Design CAB sessions, run-of-show, speaker recruitment and preparation, content, and post-event asset capture • Develop customer on-site workshop programming with Customer Success • Create content for trends dinners and customer webinars • Deploy proof assets and referenceable champions across pre-sale, post-sale, and enterprise sales programs • Design cross-pollination between experiential moments, prospect conversations, and customer moments • Identify notable account activity with Customer Success and Forward Deployed teams • Measure 90-day product behavior change and pre/post usage deltas • Report quarterly on account coverage, stakeholder depth, retention, expansion and services pipeline, and advocacy conversion • Partner with Marketing Operations and Revenue Operations on reporting and advocacy definitions

🎯 Requirements

• 8-12 years in customer marketing, advocacy, content marketing, or communications at a B2B SaaS company • Meaningful enterprise experience • Portfolio of customer stories sourced and shepherded through enterprise legal, brand, and communications approval • Experience running a high-touch, executive-level in-person program such as an advisory board, customer council, or summit • Strong writing and editorial instincts • Comfort with senior stakeholders, including CMO-level customers and company executives • AI-forward operating style and experience using AI to remove production work • Measurement fluency with cohort comparisons, usage data, and attribution • Cross-functional credibility with Sales and Customer Success • Familiarity with martech or the AI category • Experience with analyst relations • Must be legally eligible to work in the United States • Role requires at least two years of valid U.S. work authorization • Willingness to travel approximately 20–25%

🏖️ Benefits

• Comprehensive Health, Dental, and Vision coverage beginning on the first day for employees and their families • 401(k) program with up to 2% company matching • Equity grant participation • Flexible PTO • FlexExperience budget ($900 annually) • FlexWellness program ($1,800 annually) • Generous budget for home office setup • $1,500 annual learning and development stipend • 16 weeks of paid parental leave