Customer Success Analyst

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $56.5k - $65.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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JDPA LIMITED

WebsiteLinkedInAll Job Openings

- employees

🚘 Automotive

🛡️ Insurance

💼 Consulting

Automotive • Insurance • Consulting

JDPA LIMITED is a provider of data, analytics, and software solutions serving the automotive ecosystem and adjacent financial and insurance sectors. It offers vehicle valuations, market and retail intelligence, quality and customer-experience benchmarks, digital marketing and advisory services to OEMs, dealers, insurers and lenders. JDPA LIMITED combines proprietary customer and VIN data with advanced analytics and SaaS products to help clients improve product design, retail performance, risk management, and finance operations.

📋 Description

• Analyze and execute renewals for Chrome’s SMB customers • Ensure customers achieve measurable revenue growth from Chrome’s products, data, and services • Build relationships with Chrome Customer Success and Sales teams • Monitor account health and customer usage • Identify client risks and collaborate to deliver an exceptional customer experience and strong retention • Serve as the primary point of contact and advocate for assigned customers • Develop customer-retention and churn-prevention strategies • Collaborate with customers to renew contract terms, pricing, and modifications • Partner with Sales, Legal, and Finance to facilitate renewal processes • Monitor product usage to identify account-growth risks and opportunities • Generate reports on account performance and business impact • Support reversal of potential downsells and identify upselling opportunities • Execute annual customer renewals with the Customer Success Director and assigned customers • Analyze renewals based on customer product-usage patterns • Support process-automation development • Maintain accurate customer records, success plans, and risk indicators in CRM systems • Provide feedback shaping renewals, success playbooks, and process automation • Contribute to team enablement by sharing insights and process improvements

🎯 Requirements

• 2-4 years of experience analyzing customer data and usage patterns to identify trends and insights • Excellent communication and interpersonal skills • Ability to interpret usage, adoption, pricing, and health-score data to drive action and decision-making • Comfortable working with AI tools such as Microsoft Copilot • Basic knowledge of Excel • Knowledge of process automation helpful • Ability to effectively manage priorities while maintaining a high level of customer focus • Demonstrated problem-solving ability and comfort navigating ambiguity and working in cross-functional teams • Knowledge of subscription-based data products and services desirable • Must be legally authorized to work in the country where employment is offered • JD Power does not provide employment sponsorship for this position

🏖️ Benefits

• Flexible work arrangements • Opportunities for learning and development