Technical Project Manager – CRM

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🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $105k - $135k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤓 Technical Project Manager

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The Jed Foundation (JED)

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1998

🏥 Healthcare

💼 Consulting

🤝 Non-profit

Healthcare • Consulting • Non-profit

The Jed Foundation (JED) is a nonprofit organization dedicated to protecting emotional health and preventing suicide among teens and young adults. It provides resources and programs to equip young people with the skills and support they need to thrive and address mental health challenges. JED partners with high schools and colleges to strengthen their mental health, substance misuse, and suicide prevention programs. The foundation also focuses on community mobilization to raise awareness and encourage action for young adult mental health. Through educational resources, training programs, and collaborations, JED aims to create a supportive environment for youth mental well-being.

📋 Description

• Serve as the first point of contact for incoming CRM/Salesforce requests and projects from departments across JED • Schedule, coordinate, and facilitate scoping and requirements-gathering meetings • Gather requirements and translate them into acceptance criteria, user stories, and tasks • Define when requests are “done” and “ready to work” before delivery-team handoff • Communicate scope and timeline boundaries and manage stakeholder expectations • Host weekly departmental office hours to surface dependencies, deadlines, and resource conflicts • Manage project tracking, sequencing, status, and the Asana delivery board • Participate in daily standups, backlog refinement, and sprint planning • Coordinate handoffs between requirements definition and technical execution • Track and report growth metrics tied to CRM initiatives, including donor growth, campaign performance, and fundraising pipeline movement • Own the intake, requirements-definition, and stakeholder-management function for JED’s CRM/Salesforce environment • Collaborate with the CRM Strategy & Operations Lead, Salesforce Administration team, and department stakeholders, especially ACE • Report to the SVP, Chief Technology Officer

🎯 Requirements

• Extremely well-versed in Salesforce, including its capabilities, limitations, and common configurations • Prior hands-on Salesforce experience strongly preferred • Demonstrated experience in fundraising, development, or philanthropy • 3–5 years of project management or business analyst experience in a Salesforce, CRM, or nonprofit fundraising/development environment • Experience managing technology or CRM projects from intake through delivery • Experience gathering requirements and defining acceptance criteria • Experience managing stakeholder expectations • Experience tracking and reporting growth metrics tied to CRM data • Excellent communication skills and ability to hold boundaries with competing stakeholder demands • Strong organizational skills • Comfort using Asana or similar project management tools • Ability to work independently while collaborating with a technical delivery team • Project management certification such as PMP or CAPM preferred • Salesforce certification such as Administrator or Business Analyst preferred • Direct nonprofit development or fundraising department experience preferred • Familiarity with Google Workspace, Slack, and Gearset preferred

🏖️ Benefits

• Fully remote work arrangement