Senior Retention Strategist

Job not on LinkedIn

🔥 15 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 15%

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Jetset

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2025

📣 Marketing

💼 Consulting

🤝 B2B

Marketing • Consulting • B2B

Jetset is a growth and retention agency that partners with category-leading and iconic brands to deliver bespoke growth services and enterprise customer experience (Cx) solutions. Its flagship offering, CxRM®, combines full-service retention strategies with enterprise-level CX to help brands improve customer lifetime value and loyalty. Jetset publishes case studies and a podcast about brand strategy and execution, and it recruits experienced talent to support its services.

📋 Description

• Serve as the primary client strategic POC on the day-to-day • Develop and manage retention roadmaps, ensuring clients always know where they're headed and why • Build strategy decks and performance narratives that clearly communicate impact and direction • Lead retention strategy across email, SMS, and lifecycle • Work cross-functionally with ESP specialists • Identify growth opportunities within existing accounts and communicate them clearly to clients and internal stakeholders • Travel occasionally for client meetings, offsites, or industry events

🎯 Requirements

• Extensive lifecycle marketing experience at either a DTC-focused agency or in-house at a consumer brand • Strong working knowledge of Klaviyo and/or Braze • Proven experience building strong relationships • Experience building retention roadmaps, strategy decks, and performance reports • Robust understanding of segmentation, lifecycle strategy, and retention best-practices • Highly organized and proactive • Ability to manage multiple client engagements simultaneously without dropping the ball

🏖️ Benefits

• The opportunity to lead retention strategy for bold, high-growth brands across a variety of consumer categories • Direct collaboration with Jetset's leadership team and access to a talented, fast-moving group of strategists, creatives, and specialists • Access to proprietary tools and methodologies that you won't find anywhere else • A high-performance culture that values strategic thinking, bold moves, and exceptional results • Opportunities for personal and professional growth in an environment that's scaling intentionally, with no fluff or bureaucracy • PTO • Paid Holidays • Health Coverage • Competitive compensation

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