Director, Technology Operations

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🔥 1 hour ago

🐊 Florida, Illinois, +3 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote

💵 $128.6k - $165k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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Jones Lang LaSalle Americas, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

🏠 Real Estate

🤝 B2B

💼 Consulting

Real Estate • B2B • Consulting

Jones Lang LaSalle Americas, Inc. is a company that provides commercial real estate services for corporations and investors worldwide. Their focus is on helping clients save money, increase productivity, and improve sustainability in real estate operations.

📋 Description

• Manage Technology operations for the JLL Bank of America Account • Focus on client success, service level reliability, and relationship management excellence • Proactively anticipate, escalate, and resolve technology issues • Optimize processes and develop a high-performing technology operations team • Manage Bank of America technology compliance activities, including security scanning and disaster recovery testing • Manage incident management activities for the account • Coordinate troubleshooting, support, and service for systems, equipment, and networks • Manage provisioning and user access reporting • Organize and execute onboarding of new systems to the account • Coordinate interfacing strategies between JLL and client systems • Manage hardware provisioning and support for JLL Bank of America account associates • Coordinate the account relationship with the Technology Support Center

🎯 Requirements

• Bachelor’s degree required • Broad range of business experience acquired through previous work experience • 5+ years of industry experience • Technical proficiency in IT and Business Intelligence operations • Demonstrated experience improving and optimizing processes • Strong analytical and problem-solving skills • Ability to build a high-performing team, mentor others, and drive team success • Experience with Microsoft Business Intelligence stack, including SharePoint, PowerPivot, PowerView, and SSRS; Tableau or similar is highly desired • Results-driven with outstanding customer service skills • Demonstrated ability to analyze, act, and implement to achieve desired results • Experience with Bank of America and JLL technology environments is highly desirable • Must be authorized to work in the United States without sponsorship

🏖️ Benefits

• 401(k) plan with matching company contributions • Comprehensive Medical, Dental & Vision Care • Paid parental leave at 100% of salary • Paid Time Off and Company Holidays • Early access to earned wages through Daily Pay • Supportive culture • Learning together and celebrating success • Competitive benefits and pay