Director of PSC Operations

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🔥 0 minutes ago

🌵 Arizona, Florida, +4 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

💵 $150k - $258.8k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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Johnson & Johnson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1886

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

Johnson & Johnson is a multinational corporation focused on innovating across multiple sectors of healthcare and medicine. With a commitment to redefining healthcare, the company merges science and technology to address complex diseases through its divisions in innovative medicine and medical technology. Its areas of focus include oncology, immunology, neuroscience, and specialty ophthalmology, as well as interventional solutions and orthopaedics. J&J is dedicated to advancing global health equity and environmental sustainability while fostering innovation, diversity, and inclusion in the workplace. The company strives to provide solutions that connect health and care for providers, patients, and communities worldwide.

📋 Description

• Help define and execute the strategic vision and growth plans for Patient Service Center (PSC) in partnership with executive leadership • Collaborate with stakeholders from PECS Solutions, Compliance, JJIT, and Commercial Lead partners • Lead development and implementation of PSC support programs covering access, education, reimbursement, and copay assistance • Oversee daily PSC operations, including patient access, call center, data management, and client services • Ensure operational efficiency, scalability, regulatory compliance, and adherence to industry standards • Serve as a subject matter expert for pharmaceutical clients and ensure satisfaction and long-term partnerships • Manage budgets, financial targets, and resource allocation for HUB Services • Monitor KPIs and drive continuous improvement in service delivery and accountability • Mentor and develop PSC leadership and staff • Travel up to 25% of the time • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree required in healthcare, business, or a related field • Minimum of 10 years of relevant industry experience in healthcare, biotech, pharmaceutical, or specialty pharmacy services • Minimum of 5 years of experience managing contact center services or patient access programs • Experience in operational leadership and client-functional and/or client-facing responsibilities • Proven ability to deliver innovative solutions and drive operational excellence • Deep understanding of pharmaceutical industry dynamics, reimbursement models, regulatory requirements such as HIPAA and FDA, and patient access challenges • Experience in Oncology, Immunology, or rare diseases • Proven track record managing budgets and operational metrics • Experience leading cross-functional teams • Excellent written and verbal communication skills • Strong understanding of data analytics and digital tools used in HUB operations • Travel up to 25% of the time • Preferred: Master’s degree, MBA, or other relevant graduate degree • Preferred: Experience with Commercial, Medicare, and Medicaid insurance design and patient out-of-pocket dynamics • Preferred: Experience developing and implementing patient support, access services, and copay assistance programs • Preferred: Vendor management and oversight of external contact center and/or eService vendors • Preferred: Experience collaborating with senior leadership and cross-functional teams • Preferred: Experience in a fast-paced, highly regulated environment focused on continuous improvement and operational scalability

🏖️ Benefits

• Retirement plan (pension) • Savings plan (401(k)) • Long-term incentive program • Vacation – 120 hours per calendar year • Sick time – 40 hours per calendar year; 48 hours for employees residing in Colorado; 56 hours for employees residing in Washington • Holiday pay, including Floating Holidays – 13 days per calendar year • Work, Personal and Family Time – up to 40 hours per calendar year • Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child • Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year • Caregiver Leave – 80 hours in a 52-week rolling period • 10 days Volunteer Leave – 32 hours per calendar year • Military Spouse Time-Off – 80 hours per calendar year • Inclusive interview process and accommodation support