Field Liaison, PSC Program Operations

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🔥 3 hours ago

🌵 Arizona, Florida, +3 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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Johnson & Johnson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1886

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Healthcare • Healthcare Insurance • Pharmaceuticals

Johnson & Johnson is a multinational corporation focused on innovating across multiple sectors of healthcare and medicine. With a commitment to redefining healthcare, the company merges science and technology to address complex diseases through its divisions in innovative medicine and medical technology. Its areas of focus include oncology, immunology, neuroscience, and specialty ophthalmology, as well as interventional solutions and orthopaedics. J&J is dedicated to advancing global health equity and environmental sustainability while fostering innovation, diversity, and inclusion in the workplace. The company strives to provide solutions that connect health and care for providers, patients, and communities worldwide.

📋 Description

• Serve as the Patient Service Center Operations point of contact for assigned Field Reimbursement team members • Coordinate communication on patient access cases, access trends, and PSC operational updates • Participate in business reviews, pipeline calls, and regional FRM/FRAD meetings • Translate field-identified barriers and access insights into PSC action plans and process improvements • Communicate PSC services, workflows, SLAs, escalation paths, and documentation expectations to HCP offices and patients • Compile and share PSC performance data to support field strategies and account planning • Maintain feedback loops and document interactions, escalations, and resolutions in CRM and PSC case management platforms • Triage and coordinate resolution of complex access and reimbursement issues • Troubleshoot patient- and account-specific reimbursement challenges and assistance programs • Coordinate high-priority escalations and provide timely resolution updates • Support implementation of patient access programs, payer policy updates, and field reimbursement playbooks • Partner on launch readiness and major initiatives by identifying process gaps and recommending enhancements • Contribute to PSC reporting and dashboards used by FRADs • Ensure communications and materials meet non-promotional and compliance standards • Operate in adherence with HIPAA, OIG, and other applicable regulations • Travel periodically for regional meetings, business reviews, workshops, and training delivery

🎯 Requirements

• Bachelor's degree required, preferably in healthcare, life sciences, pharmacy, or business administration • Minimum of 3 years’ experience in pharmaceutical or biotech operations, patient services, field reimbursement support, payer relations, or closely related functions • Experience partnering with or supporting Field Reimbursement Managers, Field Reimbursement Associate Directors, Market Access, or Patient Support Services teams • Clear, confident communication and strong presentation skills • Highly organized and adaptable, with ability to manage multiple escalations • Understanding of specialty reimbursement processes, including benefit verification, prior authorization, appeals, coding, and financial assistance • Ability to manage cross-functional relationships without direct authority • Proficiency with CRM and case management systems • Proficiency with Microsoft Office tools • Compliance with non-promotional boundaries and applicable regulations, including HIPAA and OIG requirements • Master’s degree preferred • Background in specialty product access, particularly immunology, oncology, or rare disease programs, is a plus

🏖️ Benefits

• Primarily remote work arrangement • Periodic travel opportunities (approximately 10–30%) for regional meetings, business reviews, workshops, and training • Inclusive interview process and applicant accommodations • Equal opportunity employment