SVP, Patient Support Mission Operations

🔥 2 hours ago

❄️ Minnesota, Texas – Remote

❄️ Minnesota – Remote 🤠 Texas – Remote

💵 $215k - $250k / year

⏰ Full Time

🔴 Lead

⚙️ Operations

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American Cancer Society

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1913

🤲 Charity

⚕️ Healthcare Insurance

🤝 Non-profit

Charity • Healthcare Insurance • Non-profit

American Cancer Society is a leading cancer-fighting organization dedicated to improving the lives of people with cancer and their families through advocacy, research, and patient support. Founded in 1913 by volunteers, it remains committed to its mission of ending cancer as we know it, for everyone. The organization impacts over 55 million lives annually by offering diverse career opportunities in various disciplines and maintaining a strong focus on diversity, equity, and inclusion. Through programs like Hope Lodge and a 24/7 cancer helpline, American Cancer Society provides crucial support and information to those affected by cancer. It is also known for its public policy advocacy through the Cancer Action Network, making significant strides in cancer prevention, detection, treatment, and survival.

📋 Description

• Serve as the senior operational leader for Patient and Caregiver Services • Provide strategic and hands-on oversight of systems, people, and processes for ACS’s direct-service mission work • Oversee operations of Hope Lodge facilities ensuring high-quality patient and caregiver experiences • Develop protocols and standards of excellence for service programs • Lead performance oversight and continuous improvement for the National Cancer Information Center • Provide operational leadership for Access to Care Solutions initiatives

🎯 Requirements

• Minimum Degree Required: Bachelor's Degree • Advanced degree in business, management, health facilities operations, or related field preferred • Senior leader with at least 15 years of multi-site facility operations experience in a healthcare-related field • Expertise in budget development, forecasting, resource allocation, and financial stewardship for complex, multi-site operations • Strong operational planning, systems design, continuous improvement, and the ability to understand and manage interconnected environments across facilities, call centers, volunteer programs, and grant portfolios • Knowledge of multi-site facility operations, safety compliance, maintenance standards, hospitality/housing operations, and emergency response practices • Proven ability to lead, inspire, and develop distributed teams, including large groups of non-exempt employees

🏖️ Benefits

• Generous paid time off policy • Medical benefits • Dental benefits • Retirement benefits • Wellness programs • Professional development programs to enhance staff skills