Academic and Finance Advisor I

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $20 - $21 / hour

⏰ Full Time

🟢 Junior

💸 Financial Planning and Analysis (FP&A)

🚫👨‍🎓 No degree required

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National University

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📚 Education

👥 B2C

🌍 Social Impact

Education • B2C • Social Impact

National University is a higher education institution dedicated to providing accessible and quality education to a diverse range of students, including non-traditional learners and military-affiliated students. It offers a variety of undergraduate, graduate, and doctoral programs across multiple disciplines such as education, business, healthcare, social sciences, and technology. National University emphasizes a supportive learning environment and innovative teaching methods, aiming to empower students and enrich their academic and professional journeys.

📋 Description

• Manage student load and complete daily tasks through the Roadrunner System, Student Portfolio Report, or other tools • Proactively identify and support at-risk students and connect them to success resources • Monitor degree plans, course schedules, and academic progress for University policy and SAP compliance • Advise students on financial aid requirements, University policies, and course-of-study changes • Track student balances, recommend lockouts or dismissals when necessary, and assist with collection efforts • Support escalated students professionally and deliver University communications • Participate in team meetings, trainings, departmental projects, and special projects • Maintain regular and reliable attendance and perform other assigned duties • Connect with students through calls, emails, texts, and chats throughout their academic journey

🎯 Requirements

• Minimum of one (1) year of experience in advising, customer service, or related work • Bachelor's degree preferred • Experience in student services or training and development in a collegial setting preferred • Experience in a fast-paced customer- or student-centric position preferred • Experience in higher education and technology-driven enterprise preferred • Knowledge of academic and business practices in an online university environment • Knowledge of University policies, procedures, and updates • Ability to manage conflict, de-escalate concerns, and communicate professionally across all channels • Solution-oriented approach while following University and federal guidelines • Understanding of financial aid programs, the FDCP Act, and standard payment practices • Ability to manage multiple priorities in a fast-paced setting • Ability to maintain confidentiality and integrity • Written communication and report preparation skills • Proficiency using technology for online engagement • Proficiency in Microsoft Office • Must be eligible to receive access to the National Student Loan Data System (NSLDS)

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 403b with match • Paid holidays • PTO • Free education benefits • Other growth opportunities • Comprehensive well-being benefits for you and your family • Remote-first work perks • Development and advancement opportunities