Enrollment Advisor I

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $20 - $24 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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Logo of National University

National University

1001 - 5000 employees

📚 Education

👥 B2C

🌍 Social Impact

Education • B2C • Social Impact

National University is a higher education institution dedicated to providing accessible and quality education to a diverse range of students, including non-traditional learners and military-affiliated students. It offers a variety of undergraduate, graduate, and doctoral programs across multiple disciplines such as education, business, healthcare, social sciences, and technology. National University emphasizes a supportive learning environment and innovative teaching methods, aiming to empower students and enrich their academic and professional journeys.

📋 Description

• Proactively engage prospective students via phone, text, and email throughout the enrollment process • Build rapport and guide students through initial enrollment steps, partnering with Enrollment Specialists through students’ first class start • Document all interactions and updates in Salesforce • Manage the complete inquiry-to-enrollment process • Maintain knowledge of university policies, programs, and admissions requirements • Provide personalized guidance to help students make informed educational decisions • Demonstrate professionalism, courtesy, and exceptional student service • Maintain proficiency in university, college, and program details through training and assessments • Collaborate effectively with team members • Manage multiple systems to process student applications • Adhere to attendance, punctuality, and scheduling expectations • Perform other related duties as assigned

🎯 Requirements

• Bachelor’s degree preferred or an equivalent combination of education and experience • Experience working in a team environment • Experience using call center software • Prior experience in education or consultative sales preferred • Ability to navigate CRM, SIS, and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) • Ability to manage multiple systems, priorities, and deadlines in a fast-paced environment • Effective communication with a wide range of individuals in a diverse community • Ability to meet regulatory and compliance requirements • Adherence to attendance, punctuality, and scheduling expectations

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 403(b) with match • Paid holidays • PTO • Free education benefits • Other professional growth opportunities • Comprehensive well-being benefits for employees and their families • Work-from-home opportunity

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