Director – Registrar Operations

Job not on LinkedIn

🔥 6 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 25%

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Workforce and Community Education

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1971

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Workforce and Community Education is a division that offers a wide range of degree and certification programs, including in areas such as teaching, business, healthcare, social sciences, engineering, and arts. It focuses on training and education, providing opportunities for personal and professional development through online and in-person courses. The programs cater to a diverse population, including military veterans and their families, aiming to enhance skills and career opportunities in various fields.

📋 Description

• Provide strategic leadership and operational direction for core functions within the Registrar’s Office • Maintain the accuracy, integrity, and security of student records • Ensure compliance with academic and institutional policies, FERPA regulations, accreditation standards, and federal and state regulations • Lead Associate Directors overseeing student records, evaluations and articulation, scheduling, and graduation • Oversee hiring, recruiting, onboarding, training, professional development, coaching, and performance management • Direct daily operations across records and processing, evaluations and articulations, scheduling, graduation, and student requests and appeals • Ensure timely and accurate execution of academic records management, course scheduling, transcript and enrollment processing, degree evaluation, and conferral • Foster cross-departmental collaboration and serve as liaison with academic and administrative stakeholders • Collaborate with the University Registrar on strategic initiatives and student-centered services • Generate and analyze weekly and monthly reports and establish performance metrics and service-level standards • Use data and trend analysis to inform strategic decisions and identify operational improvements • Assist with Registrar’s Office processes, CRM email inbox monitoring, and communication with students and university departments • Verify attendance dates and degrees awarded; authenticate documents and report suspected fraudulent documents • Determine eligibility of petitions using the University catalog, CAS Manual, and Business Process Guide • Liaise with CAS members, faculty, department chairs, deans, Financial Aid, Student Services, Academics, Finance, and Regional Operations Directors • Lead process improvement and systems optimization projects involving student information systems and related platforms • Participate in testing university-wide system upgrades • Research industry standards and best practices related to enrollment, scheduling, grade, and attendance reporting • Manage development of admission and registration processes, procedures, and practices • Monitor Department of Education Title IV policies and institutional leave-of-absence compliance • Identify and implement technological solutions for policy exceptions and leave-of-absence processes • Develop expertise in SOAR, Title IV regulations, R2T4 calculations, withdrawal policies, and National Student Clearinghouse enrollment reporting • Provide expert guidance regarding leave-of-absence and CAS decisions, course waivers, substitutions, and transfer credit • Participate in department and special projects and perform other assigned duties • Directly oversee up to 3 Associate Directors, up to 3 team leads, and up to 35 frontline staff members

🎯 Requirements

• Bachelor’s degree required • Minimum of seven (7) years related experience in higher education • Minimum of five (5) years of leadership experience required • Minimum of three (3) years of leadership experience in a Registrar’s office preferred • Experience in higher education required • Experience working in a technology-driven enterprise preferred • Excellent working knowledge of Title IV guidelines • Advanced use of computers and Microsoft Office Suite Applications, including Word, Excel, PowerPoint, Outlook, imaging processes, Optical Character Recognition, and Electronic Document Management software such as OnBase • Ability to work independently and efficiently under pressure of deadlines • Excellent oral and interpersonal communication skills • Ability to communicate effectively with senior administration, staff, and faculty • Mature judgment and ability to be tactful and diplomatic in difficult student and staff/faculty encounters • Proficient in Microsoft Suites • Experience with Salesforce, PeopleSoft, and Anthology • Ability to work in close proximity to others in a congenial and supportive environment • Must fulfill reasonable and consistent attendance requirements

🏖️ Benefits

• Comprehensive well-being benefits for you and your family • Total rewards package • Remote work arrangement • Some travel required, about 10%