Associate Director, PSC Operations

Job not on LinkedIn

🔥 0 minutes ago

🌵 Arizona, Florida, +4 more states – Remote

🌵 Arizona – Remote 🐊 Florida – Remote 🏖️ New Jersey – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Johnson & Johnson

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

💊 Pharmaceuticals

🧬 Biotechnology

Healthcare • Pharmaceuticals • Biotechnology

<Johnson & Johnson> is a global healthcare company that researches, develops, manufactures and markets pharmaceuticals, medical devices and consumer health products. The company focuses on innovative medicines and therapies across oncology, immunology, neuroscience and cardiopulmonary areas, and develops MedTech solutions in cardiovascular, orthopaedics, surgery and vision. Johnson & Johnson also engages in health & wellness education, large-scale manufacturing, investor activities and global social-impact initiatives.

📋 Description

• Lead, mentor, and motivate team members to achieve performance goals and high customer satisfaction • Oversee day-to-day operations and ensure adherence to policies, procedures, and service level agreements • Monitor key performance indicators and identify areas for operational improvement • Ensure operations follow industry regulations and company standards • Analyze customer feedback to drive service enhancements and resolve issues • Collaborate with cross-functional teams and external partners to streamline processes and improve workflow • Supervise, coach, and mentor a team of 50+ direct and indirect reports • Foster a positive, inclusive, and high-performance work culture • Create and deliver presentations to internal stakeholders regarding compliance, patient care status, operational successes, improvement opportunities, and quarterly business reviews • Ensure teams understand patient privacy laws • Stay abreast of industry trends and regulatory updates affecting program delivery • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree required, preferably in Life Sciences, Business, Healthcare Administration or related fields • 7-10 years of progressive experience in patient services, patient support, pharmaceutical, biotech or other healthcare industry roles • Proven leadership skills with the ability to inspire and motivate a team while maintaining accountability • Ability to work efficiently in a matrix environment with cross-functional teams • Strong analytical skills and experience in data analytics • Experience with performance reporting and digital tools used in contact center operations and patient service operations preferred • Proven oral and written communication skills • Learning agility and change management experience • Ability to influence without authority • Advanced degree in a related field preferred • Strong understanding of call center operations, patient support programs, KPIs, and healthcare regulations preferred • Experience in Oncology, Immunology, rare diseases, or specialty pharmacy environments preferred • Proficiency with CRM platforms, call center software, reporting dashboards, and Microsoft Office Suite preferred • Experience across a broad spectrum of disease states and therapeutic areas preferred • Significant field reimbursement experience with medical and pharmacy benefit products preferred • Ability to exercise independent judgment preferred • Ability to manage deliverables in a fast-paced environment preferred

🏖️ Benefits

• Inclusive work environment • Equal opportunity employment • Interview process accommodations for applicants with disabilities • Up to 25% travel required, primarily to Pittsburgh, PA