Director of Product Marketing

🔥 6 minutes ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🔴 Lead

🎁 Product Marketing

👻 Ghost score 12%

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justt

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💼 Consulting

📦 Logistics

✈️ Travel

Consulting • Logistics • Travel

Justt is a chargeback mitigation solution that helps online merchants manage and recover payment disputes. The platform leverages AI technology to create tailored responses to chargeback cases, allowing businesses to automate the evidence collection process and optimize win rates. Justt collaborates seamlessly with various payment service providers, ensuring a hassle-free integration into existing payment systems, and offers industry-specific strategies for sectors like eCommerce, Crypto, Travel, and Gaming.

📋 Description

• Own Justt’s positioning and messaging for enterprise merchants and platforms such as PSPs and PayFacs • Define ideal customer profiles and buyer personas across payments, fraud/risk, and finance • Draft and maintain the core narrative with the executive team • Build industry playbooks for high-dispute industries • Partner with Content Marketing on website copy • Extend the narrative to new buyer segments as Justt launches products • Build and maintain pitch decks, one-pagers, talk tracks, objection-handling guides, demo narratives, expansion messaging, and an RFP library • Provide Sales Enablement with messaging and content for AEs, SEs, and CSMs • Track material usage and deal impact to prioritize updates and new content • Build and run the product launch process, including narrative, sales content, and launch materials • Bring market and competitive input to roadmap, pricing, and packaging discussions • Measure launch impact on adoption, pipeline, and win rates • Maintain competitive battlecards • Run a win/loss program with Sales and RevOps using customer interviews and call recordings • Share monthly market and competitive intelligence updates • Partner with Customer Success on case studies, reference stories, and benchmarks • Maintain a claims and proof register tying external claims to company data and methodology • Run the quarterly Customer Advisory Board and turn feedback into positioning, messaging, and product input • Collaborate with Sales, Sales Enablement, Customer Success, Product, Partnerships, and other marketing functions • Report to the Senior Director, Payments & Chargebacks Strategy

🎯 Requirements

• 8+ years in B2B product marketing, including enterprise sales motions, ideally in payments, fraud/risk, or fintech SaaS • Has built positioning, messaging, launch processes, and sales content from scratch at a growth-stage company, not only run an existing machine • Writes clearly and concisely, and backs every claim with data • Learns technical products fast and turns them into clear, credible messaging • Works independently, creates momentum fast, and earns buy-in across Sales, Product, CS, and the exec team without formal authority • Uses AI tools to research, analyze, and draft • Experience managing or mentoring product marketers is nice to have • Exposure to chargebacks, disputes, or payments risk is nice to have • Experience marketing to platforms such as PSPs or PayFacs is nice to have • Experience in high-dispute verticals including travel, digital goods, ticketing, subscription, marketplaces, and gaming is nice to have

🏖️ Benefits

• Health, dental & vision insurance • Equity / stock options • Generous PTO + company holidays • Parental leave • Company-wide shut down every last day of the quarter (4x a year) • Company-wide events

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