ServiceNow Solutions Architect

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $130k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

👻 Ghost score 0%

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K2 Services

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1985

🤝 B2B

💼 Consulting

🏢 Enterprise

B2B • Consulting • Enterprise

K2 Services is a tech-enabled managed services and operational support provider serving law firms, financial institutions, professional services firms and corporations. It provides integrated operational platforms, automation, and advisory services to help clients modernize operating models, reduce costs, and accelerate growth. Key capabilities described include administrative and shared services, IT help desk and technology managed services, records and information governance, document processing and administrative support, marketing and communications, billing and AP/AR services, workflow automation and consulting, and workplace experience/hospitality and facilities services.

📋 Description

• Partner with account executives on account plans, pipeline reviews and deal pursuit • Help qualify opportunities by confirming a real business problem and fit for ServiceNow • Run discovery sessions with client IT and business leaders • Advise clients on their platform, recommend out-of-box approaches, and help build business cases and roadmaps • Explain ServiceNow capabilities, including Now Assist and AI Agents • Determine required products, modules, integrations and data migration, and phase the work • Estimate effort with the delivery team, including roles, hours, timelines, assumptions and risks • Write proposals, Statements of Work and RFP responses • Hand deals to delivery to preserve alignment between sold scope and delivery • Provide scope and effort inputs for pricing and flag scope and delivery risks • Run tailored demos and maintain demo environments and scripts • Set up and run proofs of concept • Contribute to repeatable offerings and service packages • Represent Opensity at webinars, ServiceNow user groups and Knowledge • Provide client feedback on offerings, pricing and capacity • Keep ServiceNow certifications current

🎯 Requirements

• 5+ years in presales, sales engineering or ServiceNow consulting • At least 3 years working hands-on in the ServiceNow ecosystem in a presales capacity • Deep experience in at least two areas, such as ITSM, CSM, Legal Services, SPM, CMDB, Discovery, or FSM • Working knowledge of Now Assist, AI Agents and App Engine • Experience scoping ServiceNow projects, estimating effort and writing SOWs at a partner or consulting firm • Comfortable running a demo for a CIO and a technical team • Understanding of services pricing and delivery risk • Bachelor's degree in business, IT or engineering, or equivalent experience • Ability to travel up to 25% of the time • ServiceNow Certified System Administrator (CSA) required • Certified Implementation Specialist (CIS) credentials, AI micro-certifications and ITIL 4 Foundation are a plus • Background in the legal services industry is nice to have • Experience co-selling with ServiceNow and registering deals through the partner portal is nice to have • Experience selling managed services or ongoing platform support is nice to have • Experience building business cases that tie ServiceNow to cost savings or revenue is nice to have

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • 401(k) retirement plan • Paid Time Off (PTO) • Annual bonus eligibility

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