Customer Advocacy Manager

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $90k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kantata

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📦 Logistics

☁️ SaaS

Consulting • Logistics • SaaS

Kantata is a technology company focused on providing cloud-based professional services automation (PSA) solutions. Its platform offers features designed to enhance resource management, project management, financial management, and team collaboration. By integrating business intelligence and workflows, Kantata empowers organizations to manage their operations efficiently, optimize resource planning, and improve project outcomes. The company is designed to serve agencies, consultants, and professional services firms, helping them to scale operations and deliver exceptional client experiences.

📋 Description

• Build and lead Kantata’s global customer advocacy and reference program, including strategy, processes, technology, governance, and measurement • Recruit and develop a diverse community of customer advocates across industries, regions, solutions, and use cases • Produce case studies, videos, testimonials, executive stories, and quantified proof points • Manage sales reference requests and match prospects with relevant customers while protecting relationships • Own customer review programs across G2, Gartner Peer Insights, TrustRadius, and other priority platforms • Recruit and prepare customers for events, webinars, analyst conversations, awards, media opportunities, and executive programs • Partner with Sales, Customer Success, Product Marketing, Campaigns, Events, Communications, and Analyst Relations • Create recognition and engagement opportunities for customers • Maintain customer permissions, participation history, approved assets, and reference profiles • Measure advocate growth, reference fulfillment, story production, peer reviews, content activation, influenced pipeline, and revenue impact

🎯 Requirements

• Significant customer advocacy, customer reference, or customer marketing experience in B2B technology or SaaS • Experience building and scaling a formal advocacy or reference program • Proven success supporting strategic sales opportunities with customer references • Strong experience developing case studies, customer videos, testimonials, and event speakers • Experience managing programs for G2, Gartner Peer Insights, TrustRadius, or similar platforms • Exceptional executive presence and ability to build trusted relationships with senior customer leaders • Outstanding interviewing, writing, storytelling, and presentation skills • Excellent program management and extraordinary attention to detail • Reputation for responsiveness, sound judgment, and consistent follow-through • Ability to balance urgent business needs with thoughtful stewardship of customer relationships • Experience using CRM, reference-management, project-management, and reporting tools

🏖️ Benefits

• Eligible to participate in the Company Bonus Plan • Strong work-life balance • Chance to learn from some of the best people in the business • Vibrant, collaborative, and devoted team • Inclusive workplace • Employee-rated Best Place to Work