Client Success Manager

Job not on LinkedIn

🔥 16 hours ago

🇺🇸 United States – Remote

💵 $31.2k - $78.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kaplan Test Prep

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1938

💼 Consulting

🏥 Healthcare

📚 Education

Consulting • Healthcare • Education

Kaplan Test Prep is a leading provider of educational services, offering test preparation courses for a wide range of standardized exams. These include college admissions tests like the ACT and SAT, graduate school exams such as the GMAT, GRE, and LSAT, and professional licensing exams in fields like healthcare and law. Kaplan emphasizes realistic practice with custom-built study plans, performance tracking, and personalized support to help students achieve their desired test scores. With a focus on comprehensive educational resources and expert guidance, Kaplan is dedicated to helping students gain admission to their chosen schools and succeed in their careers.

📋 Description

• Drive retention and growth within Kaplan North America’s mid-tier supplemental education account portfolio in partnership with sales leadership • Develop strategic account plans and identify and jointly pursue cross-sell and upsell opportunities • Manage renewals for assigned accounts through an email and call cadence • Provide customer support to senior leadership stakeholders and build cross-functional relationships • Conduct proactive outreach and provide industry-specific insights connecting trends to Kaplan offerings • Monitor and report account health and risk, contributing to sales forecasting accuracy • Implement relationship-management processes for mid-revenue supplemental accounts • Serve as the primary point of contact for portfolio stakeholders • Develop tailored engagement plans focused on retention, revenue growth, and cross-sell/upsell potential • Ensure seamless delivery of customer contracts and identify additional product opportunities • Review accounts to identify risks and opportunities, provide feedback, and implement mitigation plans • Collaborate with salespeople to execute account growth plans using knowledge of Kaplan products and services • Use customer surveys, interviews, CRM, and LMS data to assess engagement and identify opportunities • Track partner-engagement metrics and make data-driven adjustments to improve revenue growth and customer satisfaction

🎯 Requirements

• Bachelor's Degree in Business or related field, or Associate’s Degree with four years of experience • 4+ years of experience working in customer experience, account management, or program management with a large portfolio of accounts • Process management • Attention to detail • Customer relationship management • Strategic analysis • Cross-functional collaboration • Matrix management • Excellent presentation skills • Master’s Degree or MBA preferred

🏖️ Benefits

• Remote work provides a flexible work/life balance • Comprehensive Retirement Package automatically enrolled in The Company Contribution Plan (8-10% annual company contribution based on tenure) • Gift of Knowledge Program provides tuition assistance and substantial discounts for employees and close family members • Comprehensive health benefits; new hire eligibility starts on day 1 of employment • Generous Paid Time Off including paid holidays, vacation, personal, sick paid time-off, one volunteer day, and one diversity and inclusion day • Supportive and rewarding work environment • Equal opportunity employment • Drug-free workplace