Genesys Cloud Architect

🔥 0 minutes ago

☕ Washington – Remote

☕ Washington – Remote

💵 $110k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

☁️ Cloud Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kaleidoscope Innovation

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1989

🏥 Healthcare

🏭 Manufacturing

💼 Consulting

Healthcare • Manufacturing • Consulting

Kaleidoscope Innovation is a product design and engineering consultancy that develops medical devices, consumer products, and immersive training solutions. They provide industrial and mechanical/biomedical/electrical engineering, human factors and usability research, advanced prototyping and machine shop services, electronics design, visualization and animation, interactive VR/UX development, and medical/clinical and regulatory affairs support. Their work spans end-to-end product development — from concept and design research through prototyping, testing, and regulatory readiness — with a focus on improving people’s lives.

📋 Description

• Create business requirement documents covering functional and non-functional requirements based on workshops and interviews with client stakeholders • Review, propose, and develop scalable, reliable, and maintainable solution architectures aligned with the proposed framework • Assess and recommend suitable technologies, tools, and platforms to meet business requirements • Review technical solutions and develop integration strategies across technologies and systems • Resolve complex technical challenges during build, deployment, and support phases while promoting reusable frameworks and artifacts • Provide specialized insights to development teams and build collaborative relationships with clients and internal teams • Identify system-landscape risks, monitor system performance, and suggest optimization initiatives • Establish and maintain a comprehensive, accessible knowledge base • Contribute architectural insights to proposals and RFPs • Drive initiatives supporting smooth project execution and transition • Mentor team members and foster a knowledge-sharing culture

🎯 Requirements

• Applicants must be authorized to work for ANY employer in the U.S.; employment visa sponsorship or takeover of sponsorship is unavailable • Experience in Genesys Cloud CX (PureCloud), including enterprise-scale contact center solution design and implementation • Deep knowledge of Architect Flows, inbound/outbound routing, ACD, IVR, skills-based routing, voice bots, speech recognition, digital channels, and callback frameworks • Proven experience leading large-scale migrations from Cisco UCCE/UCCX, Avaya Aura, NICE CXone, Five9, Amazon Connect, and legacy PBX platforms • Strong hands-on experience with Architect Call Flows, Digital Flows, Secure Flows, Bot Flows, and Agent Scripts • Advanced expertise in bullseye routing, preferred agent routing, dynamic queue selection, priority routing, and workforce skills management • Experience integrating Genesys Cloud CX with AI-powered solutions, including conversational AI, virtual agents, voice bots, Agent Assist, speech analytics, sentiment analysis, and Generative AI platforms • Strong knowledge of cloud-native architectures and integrations with CRM, ITSM, and enterprise platforms such as Salesforce, ServiceNow, Microsoft Dynamics, AWS, Azure, and REST/API-based ecosystems • Experience implementing contact center analytics, reporting, workforce engagement management, quality management, speech analytics, and operational KPI dashboards • Familiarity with CI/CD pipelines, Infrastructure as Code (Terraform), DevSecOps practices, automated testing, release management, and environment governance for contact center platforms