Business Process Lead, Lead-to-Quote, Customer Lifecycle

🔥 13 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

⚙️ Business Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kaseya

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 $2M Venture Round on 2020-07

Cybersecurity • SaaS • Enterprise

Kaseya is a global provider of IT management software that offers a comprehensive suite of solutions designed to enhance the efficiency and security of IT operations for managed service providers (MSPs) and IT departments. With features that include endpoint management, cybersecurity, backup and recovery, and compliance management, Kaseya empowers organizations to automate processes, reduce costs, and protect critical data in a technology-driven environment. The platform leverages AI to streamline IT management, enabling teams to focus on strategic initiatives and improve service delivery.

📋 Description

• Own and maintain detailed L2/L3 decomposition of business capabilities across Idea to Launch, Campaign to Lead, Plan to Goal, Lead to Opportunity, and Quote to Subscription • Facilitate working sessions with GTM, Sales, Marketing, and Product stakeholders • Document current and future-state processes, decisions, process maps, and technical requirements • Translate process designs into system requirements and partner with Product Owners and Engineering Leads through design, build, and testing • Support current production systems and next-generation platform delivery tracks • Incorporate operational lessons learned into documentation and future-state design • Own change management, enablement, adoption, readiness planning, training materials, and post-launch verification • Define and report process performance metrics • Maintain documented agreements at shared boundaries with peer Business Process Leads • Own capability design and process governance for pricing, packaging, deal desk, discount policy, approvals, margin guidelines, and CPQ • Own capability design for new product introduction, SKU governance, onboarding, adoption, technical account management, renewals, expansion, and churn

🎯 Requirements

• Hands-on ownership of commercial process design within a go-to-market organization, including direct involvement in underlying policy decisions • 7+ years of experience in business process design, business architecture, revenue operations, or sales operations • Experience decomposing business capabilities into detailed, multi-level structures or equivalent value stream/process mapping work • Strong facilitation skills with cross-functional stakeholders and experience working with vice president-level sales leadership • Ability to participate in commercial trade-off discussions • Experience translating business process requirements into actionable system requirements or technical work items • Strong documentation skills, including process maps, written requirements, and decision logs • Preferred: experience with pricing, packaging, discount governance, or CPQ process design in a subscription or SaaS business • Preferred: deal desk or sales operations experience, including exception and approval workflows • Preferred: renewal or customer success operations experience • Preferred: new product introduction, SKU/bundle governance, contract lifecycle management tooling, or legal operations partnership experience • Preferred: partner/channel program operations, partner marketing development funds, territory or quota planning process design • Preferred: familiarity with ADKAR, Prosci, WSJF, RICE, or similar frameworks • Preferred: experience with Salesforce Sales Cloud, Revenue Cloud, CPQ/RCA, Marketo, and lead routing/enrichment tools