Strategic Account Delivery Manager

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

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Keebler Health

WebsiteLinkedInAll Job Openings

1 - 10 employees

🏥 Healthcare

💼 Consulting

🤖 Artificial Intelligence

Healthcare • Consulting • Artificial Intelligence

Keebler Health is an AI-first risk adjustment platform designed to improve accuracy and provide clinical decision support for risk-bearing healthcare organizations. The platform uses a next-generation transformer tailored for risk adjustment to surface HCC coding opportunities with transparency, confidence scores, evidence and counterfactual explanations, and to support CDI, coding, audit, and pre-visit planning workflows. It integrates diverse data sources (FHIR, HIE, faxes, and other messy data) and is delivered as an enterprise SaaS solution for health insurers and provider organizations.

📋 Description

• Own strategic customer relationships across the full customer lifecycle • Build trusted relationships with executive, clinical, operational, and technical stakeholders • Understand customer priorities, operating environment, and measures of success • Develop account plans, stakeholder maps, governance structures, and communication rhythms • Lead customer meetings, executive reviews, and strategic planning conversations • Monitor account health and proactively address risks, gaps, and opportunities • Support retention, renewals, and appropriate account expansion • Lead implementations from pilot planning and integration through launch, adoption, and ongoing delivery • Translate customer needs into plans, milestones, responsibilities, and success criteria • Coordinate work across customer teams and Keebler Health’s sales, product, engineering, clinical, and operational teams • Manage timelines, dependencies, risks, issues, decisions, and changes • Surface problems early, establish mitigation plans, and escalate when necessary • Perform hands-on data collection, including roster specifications, system access, file transport, and EHR and data-source requirements • Define and track success measures linked to clinical, operational, and financial outcomes • Drive adoption across multi-practice accounts with complex user and stakeholder groups • Identify gaps between expected and realised value and lead plans to address them • Communicate progress, outcomes, risks, and priorities to customers and internal teams • Contribute to repeatable implementation and account-management processes

🎯 Requirements

• Experience in strategic account management, customer success, implementation, professional services, or program delivery • A strong record of leading complex software implementations from planning through adoption • Excellent project-management skills and close attention to detail • Credibility with senior customers and confidence to lead difficult conversations • Ability to coordinate technical and non-technical teams without direct authority • Strong written, verbal, and executive communication skills • Commercial awareness, including experience supporting retention, renewals, or expansion • Healthcare technology, enterprise SaaS, or regulated-industry experience is preferred • Comfortable working in an early-stage or rapidly changing environment • Ability to use LLMs and AI tools to remove friction and build capacity

🏖️ Benefits

• Competitive salary and benefits package • Professional growth and development opportunities • Collaborative and supportive team culture • Chance to make a meaningful impact on the healthcare industry