Associate Technical Account Manager

Job not on LinkedIn

🔥 0 minutes ago

🏄 California, Ohio – Remote

🏄 California – Remote 🏈 Ohio – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🧑‍🔧 Technical Account Manager

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👻 Ghost score 10%

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Keyfactor

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

🚘 Automotive

🏥 Healthcare

🔐 Security

Automotive • Healthcare • Security

Keyfactor is a leader in providing Public Key Infrastructure (PKI) and cryptographic services, with a strong focus on identity-first security. The company offers a range of products and services designed to manage digital certificates and cryptographic keys for enterprises and IoT devices, enhancing security and trust in an increasingly connected world. Their offerings include PKI as a service, certificate lifecycle automation, fast and secure code signing, and IoT identity management. Keyfactor's solutions also address industry-specific challenges in automotive, medical, telecom, and industrial IoT sectors. Emphasizing modern PKI practices, Keyfactor helps organizations automate and scale their security infrastructure while preparing for emerging threats, including post-quantum cryptography.

📋 Description

• Support a portfolio of customer accounts with post-sale technical relationship activities and routine follow-up • Help customers adopt and use company solutions through guidance on standard processes, product functionality, and next steps • Respond to routine customer questions and technical requests, escalating complex issues to senior team members • Monitor customer activity, support cases, and usage trends to identify risks, follow-up needs, and adoption gaps • Coordinate with Support, Customer Success, Product, and Engineering to drive timely issue resolution • Prepare customer meeting notes, status updates, and action items, maintaining accurate and timely internal documentation • Participate in customer onboarding, technical check-ins, and recurring account meetings alongside senior Technical Account Managers • Maintain understanding of customer environments, business goals, and common technical use cases • Contribute to customer-facing documentation, internal knowledge resources, and process improvement efforts • Develop technical and customer-facing expertise while contributing to positive customer outcomes

🎯 Requirements

• Bachelor's degree or equivalent experience • Up to 2 years of related experience in technical account management, customer success, technical support, implementation support, solutions delivery, or a similar customer-facing technical role • General knowledge of enterprise software environments, customer support processes, and technical issue coordination is required • Foundational customer relationship management • Technical aptitude • Issue tracking and follow-up • Organization and time management • CRM and case management tools • Documentation skills • Basic presentation skills • Strong verbal and written communication skills • Ability to explain routine technical concepts clearly and professionally • Ability to manage routine account activities under supervision • Ability to learn new technologies and products quickly • Ability to communicate clearly and professionally with customers and internal stakeholders • Ability to identify and escalate issues appropriately • Ability to maintain accurate documentation • Ability to follow established processes • Ability to manage multiple priorities in a structured environment • Exposure to cybersecurity, PKI, certificate management, cloud platforms, networking, or infrastructure environments is preferred but not required

🏖️ Benefits

• Second Fridays: a company-wide day off on the second Friday of every month, except November and December due to the Holiday schedule; benefit subject to change • Comprehensive benefit coverage globally • Generous paid parental leave in the U.S. and regionally structured paid parental leave elsewhere • Comprehensive adoption and fertility support • Competitive time off globally • Wellbeing resources • Wellness allowance • Free mindfulness app membership • Wellness Wednesdays • Global Volunteer Day • Company non-profit matching • 3 volunteer days off • Monthly talent development and cross-functional meetings supporting professional development • Regular All Hands meetings followed by group gatherings