Account Manager – Player Engagement

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 11%

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Keywords Studios

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1998

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Keywords Studios is the #1 global games services provider, offering an end-to-end platform supercharged by technology. They deliver technical and creative solutions to the global video games industry, with services including game development, art services, audio development, QA testing, localization, marketing services, and player engagement. Keywords Studios also works on accessibility services, content globalization, and advanced AI & technology solutions. Founded on decades of experience, they are committed to responsible business practices and provide industry-wide insights for unparalleled experiences to audiences around the world.

📋 Description

• Build and execute enterprise account plans, including strategies to expand share of wallet within existing customers by addressing whitespace opportunities • Work with product and customer success teams to expand adoption of Player Engagement services • Act as the single point of contact for customer health, account strategy, legal and billing discussions, and increasing customer usage of the Helpshift platform and services • Work with the production team to protect revenues • Receive and respond to customer RFIs/RFPs • Use existing games-industry networks to create new opportunities and introduce Player Engagement Services • Report weekly, monthly, and quarterly pipeline opportunities and progress toward quarterly revenue goals • Work cross-functionally with internal teams to align account strategy and customer objectives • Communicate with senior-level stakeholders and maintain customer relationships • Act as a trusted advisor to enterprise clients

🎯 Requirements

• At least 3 years of Account Management experience supporting Game Industry customers • Experience engaging with game publishers at executive levels (CxO, Studio Head, SVP, VP) • Proven experience managing and growing an existing book of business in excess of $20M+ ACV • Experience selling to or working within the Player Engagement ecosystem • Strong critical thinking, commercial creativity, and process-driven execution • Data-driven mentality and ability to work through ambiguity • High attention to detail and ability to perform as a trusted advisor for customers • Excellent written and verbal communication skills • Self-motivated and able to thrive in a remote working environment • Willingness to travel as required

🏖️ Benefits

• Equal Opportunities Policy • Fully online and remote recruitment process

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