Product Support Engineer

🔥 13 hours ago

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $111.1k - $188.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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KLA

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1975

🏭 Manufacturing

💼 Consulting

📦 Logistics

Manufacturing • Consulting • Logistics

KLA is a leading global technology company specializing in process-control and process-enabling solutions for the semiconductor and electronics industries. It develops technologies that help in chip manufacturing, including defect inspection, metrology, and process management. KLA leverages advances in artificial intelligence and other technologies to improve quality control and performance in areas such as automotive, IoT, and 5G. Additionally, KLA is committed to diversity and social responsibility through its ESG initiatives and community investments via the KLA Foundation.

📋 Description

• Lead end-to-end implementation activities for Remote Application Product deployments, including site preparation, environment validation, technical integration, testing, go-live coordination, and post-deployment stabilization • Partner with customer and internal IT, security, and tool-management teams to align infrastructure readiness, configuration requirements, security controls, and deployment dependencies • Support customer-hosted deployment environments involving VM setup, VPN tunnel configuration, authentication and authorization setup, and customer approval workflows • Troubleshoot issues across application, infrastructure, and network layers, including connectivity, site readiness, testing blockers, and operational escalations • Support customer environment integration involving firewall policies, routing, DMZ placement, certificates, security considerations, and secure access controls • Enable enterprise integration requirements such as LDAP, Active Directory, Kerberos, NTLM, SMTP, SSO, certificate management, and audit or reporting workflows • Coordinate with internal engineering, cyber, product development, and support teams on new installations, troubleshooting, bug fixes, upgrades, training, documentation, and escalations • Work with geographically distributed teams and support customer deployments across global regions and time zones • Improve deployment readiness by enhancing documentation, testing coordination, onboarding workflows, customer handoffs, and gap identification

🎯 Requirements

• Experience in implementing, deployments, support and field engineering • Experience supporting Applications and Products in hybrid enterprise environments • Strong experience in all flavors of Linux and Windows Operating systems and environments • Experience with enterprise identity and access integrations such as LDAP, Active Directory, Kerberos, SSO, and certificate-based workflows • Experience supporting secure remote access platforms, customer-controlled access models, or operational support systems • Experience working in semiconductor, industrial, manufacturing, or high-security enterprise environments • Comfort working across time zones and supporting global customer deployments • Travel to customer sites • Strong customer-facing communication skills with the ability to engage directly with customer technical stakeholders • Strong understanding of REST APIs and system integration concepts • Good knowledge of databases, backend system interactions, schema concepts, queries, troubleshooting, and data flow validation • Good understanding of networking fundamentals, including TCP/IP, routing, ports, VPN concepts, and enterprise connectivity • Experience or strong working knowledge of firewall rules, ACLs, and secure network access models • Ability to troubleshoot complex issues across application, infrastructure, and network domains • Strong verbal and written communication skills for global cross-functional collaboration • Ability to work independently in complex deployment environments while managing multiple stakeholders

🏖️ Benefits

• Medical, dental, vision, life, and other voluntary benefits • 401(K) including company matching • Employee stock purchase program (ESPP) • Student debt assistance • Tuition reimbursement program • Development and career growth opportunities and programs • Financial planning benefits • Wellness benefits including an employee assistance program (EAP) • Paid time off • Paid company holidays • Family care and bonding leave • Performance incentive programs may be available • Reasonable accommodation for qualified individuals with disabilities