Senior Analyst, Revenue Operations – Customer Management

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $150k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💹 Revenue Operations

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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KnowBe4

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2010

🔒 Cybersecurity

☁️ SaaS

📚 Education

Cybersecurity • SaaS • Education

KnowBe4 is a leading platform specializing in security awareness training and simulated phishing to help organizations manage the human element of cybersecurity. The KnowBe4 HRM+ platform is used by approximately 70,000 organizations globally to bolster cybersecurity risk management strategies, integrating AI-powered solutions to improve security culture and user behavior. KnowBe4 offers a comprehensive array of products including email security, security coaching, and compliance training, designed to educate and protect against social engineering, phishing, and other cyber threats. Its innovative approach combines real-time security coaching and AI-defense agents to mitigate human risks and reduce vulnerabilities. Trusted by many top cybersecurity companies, KnowBe4 is a significant player in enhancing security awareness and compliance across industries.

📋 Description

• Design and implement automation for SMB/Tech Touch motions to reduce manual representative effort • Build and maintain standardized CSM/RS playbooks, including plays, triggers, and workflow systems • Partner with CS Enablement on training, documentation, and adoption tracking • Identify time drains through representative shadowing and system analysis • Prioritize an automation backlog with measurable hours-saved impact • Apply AI and agentic tooling to compress manual work • Lead post-sales Revenue Operations for product launch readiness across SAT A/F upgrades, SAT platform migration, ARM, RTC, and PLG motions • Build launch readiness checklists and operating cadences covering system configuration, entitlements, pricing and packaging, playbooks, training, and support documentation • Coordinate with Product, Product Marketing, Enablement, Support, and Sales Ops • Own post-launch adoption and consumption tracking • Manage migration operations for platform transitions, including segmentation, sequencing, rep tooling, and exception handling • Build and maintain dashboards and recurring reports on retention, gross/net revenue retention, churn, adoption, and CSM productivity • Perform ad hoc analysis on cohort behavior, expansion drivers, and churn root cause • Administer and configure the customer success technology stack, including Gainsight or equivalent, Salesforce CS objects, and Zendesk • Maintain and iterate customer health scoring • Design, document, and automate CSM workflows for onboarding handoff, QBR preparation, renewals, escalations, and at-risk triage • Ensure data hygiene across accounts, contacts, subscriptions, and lifecycle stages • Develop, implement, and iterate AI tools such as Gemini, ChatGPT, Claude, or specialized AI to drive measurable efficiency gains

🎯 Requirements

• Bachelor's degree or equivalent work experience • 5+ years in Revenue Operations, Sales Ops, or BizOps, preferably within a high-growth B2B SaaS environment • Expert-level knowledge of Salesforce/HubSpot • Expert-level knowledge of ZoomInfo, Clay, 6sense and/or LinkedIn Sales Navigator • Proficiency with BI tools such as Tableau/Looker • Proficiency with forecasting software such as Clari/Gong/BoostUp • Comfortable connecting APIs, e.g. Make.com • Comfortable testing new AI tooling • Ability to analyze complex, multi-system data sets and produce board-ready outputs • Strong process orientation • Ability to translate complex operational jargon into clear, executive-level narratives • Proven track record managing high-stakes projects independently through cross-functional partnerships • Ability to manage multiple projects in a fast-paced environment • Ability to work autonomously and as a team player

🏖️ Benefits

• Company-wide bonuses based on monthly sales targets • Employee referral bonuses • Adoption assistance • Tuition reimbursement • Certification reimbursement • Certification completion bonuses • Modern, high-tech, and fun work environment • Applicant assessment and background check may be part of the hiring procedure