Operations Specialist – AM

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Kokua Education

WebsiteLinkedInAll Job Openings

51 - 200 employees

📚 Education

👥 HR Tech

🤝 B2B

Education • HR Tech • B2B

Kokua Education is a dedicated platform that connects schools with guest teachers who inspire students through meaningful interactions. Our mission is to empower future generations by providing high-performing substitute teachers who create impactful learning experiences. Founded on the Hawaiian principle of 'Kokua,' which means to come together and fulfill a need, we strive to uplift communities by addressing educational barriers and fostering relationships that inspire and engage students. Our growing network of substitute teachers is committed to making a difference in classrooms across the country.

📋 Description

• Place the right teachers in the right classrooms and ensure 100% of classrooms and students have a strong teacher for the day • Use an absence management system to monitor assignments and fill same-day and advance requests • Maximize Guest Teacher turnout through creativity, innovation, and people management • Prioritize daily and weekly outcomes while adapting to changing school needs • Perform critical data input with strong attention to detail • Act as the main liaison between schools, Guest Teachers, and Kokua • Communicate professionally and warmly with teachers and schools while maintaining calm under pressure • Build Guest Teacher relationships to promote tenure and assignment fulfillment • Provide classroom support and assistance using educational background and knowledge • Engage school partners to ensure satisfaction and retention and provide high-quality service • Use data strategically to improve fill rates, Guest Teacher utilization, processes, and performance • Analyze data using Excel and Google Sheets • Work closely with Regional and Talent Teams to match talent to classrooms and ensure organizational success • Meet deadlines and contribute positive energy to the team

🎯 Requirements

• Bachelor’s degree or equivalent work experience • 1-2 years experience teaching or otherwise working closely with students preferred • Exceptional written/verbal communication and people skills • Strong time-management and prioritization skills, including the ability to track details and deadlines of multiple work streams • Self-motivated with a demonstrated ability to independently accomplish goals • Tech-savvy • Able to work across functions and teams within the organization • Efficient communicator (written and verbal) who responds quickly • Available to work Monday–Thursday, 6:00 AM–2:30 PM ET; Friday, 6:00 AM–10:00 AM ET; and a 4-hour Sunday shift • Occasional flexibility based on operational needs

🏖️ Benefits

• Generous benefits and time off package • Merit increases considered during performance evaluations • Remote work arrangement