Staff Technical Support Engineer

🔥 15 hours ago

🏄 California – Remote

🏄 California – Remote

💵 $120k - $145k / year

⏰ Full Time

🔴 Lead

📞 Support Engineer

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kong Inc.

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

💼 Consulting

📦 Logistics

🔌 API

💰 $100M Series D on 2021-02

Consulting • Logistics • API

Kong Inc. is a company that provides a comprehensive API platform designed to facilitate API management, AI integration, and developer productivity. It offers solutions like Kong Gateway, Kong Konnect, and a variety of other tools targeted at managing and optimizing the API lifecycle. Kong's platform supports multi-cloud environments and is built to deliver high performance and security. It is notably recognized by Gartner as a leader in API management and supports innovations across industries like financial services, healthcare, and technology. The company emphasizes flexibility, security, and speed, making it a favored choice for enterprises looking to enhance their digital services through APIs. Kong also supports a robust community of developers and provides extensive integrations and plugins to streamline API management and operations.

📋 Description

• Implement Kong products and technologies, including API Gateway and AI Gateway solutions • Lead investigations of complex technical issues and resolve customer issues through live troubleshooting calls and email • Create knowledge articles to complement documentation and clarify product use cases • Provide real-time product performance and customer-needs feedback to engineering and product teams • Collaborate with Education, Technical Account Managers, CSMs, and Professional Services on customer issues • Identify improvements to support processes, tools, and service delivery for Global 5000 customers • Provide technical mentorship to team members • Participate in ad hoc projects

🎯 Requirements

• Strong foundation in API management, HTTP protocols, and modern application architectures • Experience implementing secure authentication and authorization flows, including OpenID Connect and OAuth • Expertise with AWS, Azure, GCP, Docker, Kubernetes, and serverless technologies • Operational knowledge of Git/GitHub versioning, change control, and CI/CD workflows • Ability to utilize AI tools such as Claude and Gemini • 5+ years in a high-touch, customer-facing technical role, such as Support Engineering, Solutions Architecture, or Technical Account Management

🏖️ Benefits

• Equity • Bonus • Healthcare benefits • 401(k) plan • Short- and long-term disability benefits • Basic life and AD&D insurance