Field Support Technician

🔥 0 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $45 - $62 / hour

⏰ Full Time

🟠 Senior

🔴 Lead

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Johnson Controls

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1885

🏗️ Construction

🏥 Healthcare

📦 Logistics

Construction • Healthcare • Logistics

Johnson Controls is a global leader in creating smart building technologies, software, and services. With over 100,000 employees across 150 countries, the company offers the world's largest portfolio in HVAC equipment, building automation, and control systems. Their innovative solutions include industrial refrigeration, fire detection, and security systems, enhancing efficiency and sustainability. Johnson Controls is committed to helping customers achieve their sustainability goals with technologies like OpenBlue, which provides real-time data visibility and management systems for optimizing building performance. Their services span from digital solutions for energy management to advanced security and fire safety systems.

📋 Description

• Engage in technical assistance, customer support, and remote programming of fire alarm systems • Coordinate travel to local offices to assist with customer sites experiencing difficulties • Provide remote support through team channels and Microsoft Teams • Contact local offices to obtain files needed to build complete Simplex Fire Alarm System programs • Work with the Design Team to obtain CSV files and the latest submitted and approved drawings • Read and interpret construction documents, including drawings, specifications, and contracts • Interpret and apply applicable NFPA standards based on building type, construction type, hazard classification, and architectural features • Collaborate with district contracting teams on customer contracts, program scheduling, and installation crew delivery needs • Share standard processes with the Remote Programming Team in a Microsoft Teams virtual environment • Attend weekly Microsoft Teams meetings concerning backlog and urgent projects • Upload completed projects to SharePoint and send links to local offices for download to fire alarm panels • Be available during program uploads to assist local technicians with programming issues • Promote the team and develop working relationships with local offices

🎯 Requirements

• Experienced Simplex Fire Alarm System Technician/Programmer • Ability to work from home • Available to travel 50% of the time • Minimum 10+ years Simplex Fire Alarm Technician/Programming Experience • Proficient in MS Office, Excel, and Simplex programmers • Proficient in interpreting and applying applicable NFPA standards • Proficient in reading and interpreting construction documents • NICET Level III certification is preferred

🏖️ Benefits

• Competitive benefits package