Patient Customer Service Representative

🔥 0 minutes ago

🌲 North Carolina – Remote

🌲 North Carolina – Remote

💵 $17 - $21 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

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Labcorp

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 Post-IPO Debt on 2019-06

Consulting • Logistics • Healthcare

Labcorp is a leading global life sciences company that provides comprehensive clinical laboratory and end-to-end drug development services. The company offers a wide range of diagnostic tests and services for patients, providers, and biopharmaceutical companies. Labcorp specializes in areas such as oncology, women's health, neurology, and genetics, offering both routine and specialized laboratory testing. It supports healthcare systems and organizations with clinical lab testing, health assessments, and employee wellness programs. Labcorp also plays a significant role in the biopharma sector, providing nonclinical research, central laboratory services, and consulting for drug development and commercialization. With their commitment to science and innovation, Labcorp aims to improve health and change lives worldwide.

📋 Description

• Answer 80+ inbound calls per day from patients, doctor's offices, or private insurance carriers • Initiate payment plans for patients with outstanding balances • Routinely utilize multiple resources to resolve patient inquiries while on the phone • Maintain performance goals • Become proficient with processes after completing a structured training program • Work with external customers and internal personnel to respond to customer inquiries • Provide product training • Handle a wide variety of questions while ensuring a world-class customer experience • Work with a customer-centric team

🎯 Requirements

• High School Diploma or GED equivalent • 1 year or more customer service experience • Preferred: 1 year or more high-volume call center experience • Preferred: 1 year or more medical billing, insurance claims, and explanation of benefits experience • Preferred: 1 year or more patient billing experience • Ability to work and learn in a fast-paced environment • Attention to detail and focus • Ability to perform successfully in a team environment • Excellent organizational skills • Proficiency navigating multiple computer screens and applications • Alpha-numeric data entry proficiency • Excellent communication skills • Energetic, passionate customer service approach • Ability to seek solutions to challenging patient billing issues • Ability to work Monday–Friday, 10:00am–7:00pm EST; training hours 9:00am–6:00pm EST

🏖️ Benefits

• Medical • Dental • Vision • Life insurance • Short-term disability (STD) • Long-term disability (LTD) • 401(k) • Paid Time Off (PTO) or Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan • Career-building opportunities • Training program