Federal Associate Customer Support Manager

🔥 0 minutes ago

🐊 Florida, Maryland, +2 more states – Remote

🐊 Florida – Remote 🦀 Maryland – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote

💵 $60k - $70k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Motorola Solutions

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1928

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Motorola Solutions is a company that provides a comprehensive safety and security ecosystem, offering technology solutions to protect people, property, and places. The company specializes in critical communications, video security systems, command center solutions, and managed & support services. Their products include mission-critical P25 radios, professional DMR radios, broadband devices, and video security systems powered by AI analytics. Motorola Solutions serves various industries, including public safety, education, healthcare, law enforcement, and more, with a focus on enhancing operational efficiency and response in critical situations. They are committed to delivering solutions that help their customers stay connected, communicate clearly, and act with certainty in the harshest conditions.

📋 Description

• Support Federal Customer Support Managers in activities contributing to division and department goals • Provide direct support to Federal CSMs to ensure timely execution and compliance with contract commitments • Coordinate, review, and prioritize project and contract efforts with the CSM • Support RFI and RFP responses by gathering vendor quotes and details from field teams • Track post-award contract Service Organization deliverables in a central repository • Schedule contractual commitments such as Preventative Maintenance Inspections with operations and field resources • Process work tickets between vendors and customers to support timely accounts payable and receivables • Gather customer and field-team inputs for Customer Support Plans and Install Base updates • Coordinate with Order Management to ensure data is complete and accurately loaded • Perform contract loading for customer entitlement of purchased service products • Order parts through internal channels, credit card, or purchase-order systems • Attend weekly forecast and team meetings • Execute and deliver monthly or quarterly customer reporting • Create internal and customer-facing documentation on contract services and best practices • Monitor Installation Agreement forecast dates and advise revenue-tracking personnel • Escalate issues requiring management review, including customer satisfaction issues • Work with customer points of contact to collect support data

🎯 Requirements

• Associate's Degree or 3+ years of experience in Lifecycle Service Account Management, Sales, Customer Service, Systems Implementation, Integration, LMR Sales, LMR Engineering, Customer Support, Cyber Security, Customer Account Management, Project Management, Public Safety, Military, or Technical Services Sales • Legal authorization to work in the U.S. indefinitely • Employer work permit sponsorship is not available • Strong knowledge of Google and Google applications • Proficiency in Microsoft Office • General business acumen, including functional understanding of P&L statements, risk, cost, margin, and revenue principles • Ability to multitask in a fast-paced environment • Travel requirements under 10%

🏖️ Benefits

• Incentive Bonus Plans • Medical, Dental, Vision benefits • 401K with Company Match • 10 Paid Holidays • Generous Paid Time Off Packages • Employee Stock Purchase Plan • Paid Parental & Family Leave • Travel under 10% • Relocation Provided: None • Referral Payment Plan: Yes