Specialty Customer Support Executive – Strategic Accounts

🔥 12 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $70k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Labcorp

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 Post-IPO Debt on 2019-06

Consulting • Logistics • Healthcare

Labcorp is a leading global life sciences company that provides comprehensive clinical laboratory and end-to-end drug development services. The company offers a wide range of diagnostic tests and services for patients, providers, and biopharmaceutical companies. Labcorp specializes in areas such as oncology, women's health, neurology, and genetics, offering both routine and specialized laboratory testing. It supports healthcare systems and organizations with clinical lab testing, health assessments, and employee wellness programs. Labcorp also plays a significant role in the biopharma sector, providing nonclinical research, central laboratory services, and consulting for drug development and commercialization. With their commitment to science and innovation, Labcorp aims to improve health and change lives worldwide.

📋 Description

• Onboard, maintain, and cultivate relationships with key accounts and practices • Provide support to assigned accounts, including running reports, ordering kits, monitoring turnaround time, addressing lab issues, handling specialty pricing requests, and updating Salesforce, EMR, and portal requests • Execute internal sales operations for establishing new practices, including shipping kits and coordinating portal setup with IT • Develop intervention and remediation plans as needed • Analyze selected low-volume clients and potential new clients through cold calling to generate growth opportunities and leads • Collaborate with sales, regional directors, operations, marketing, and customer master groups to satisfy customer needs • Upsell current clients and train them on new product lines • Research, contact, and secure five quality appointments per month for Directors of Strategic Accounts • Provide sales-related support, reporting, procedures, and onboarding assistance to Directors of Strategic Accounts • Generate leads for increased sales opportunities within existing strategic accounts and selected new accounts • Support strategic accounts across Genetics, IVF, Donor, and Women’s Health segments • Report to the Specialty Customer Support Manager, Strategic Accounts • Support one or two geographic areas in the Central US and East Coast and up to two Directors of Strategic Accounts

🎯 Requirements

• High school diploma or equivalent • 3 or more years of Customer Success, Account Management, or Sales Experience in Women’s Health, Genetics, or Diagnostics segment • Proven ability to manage multiple accounts simultaneously while maintaining attention to detail • Highly adaptable, comfortable with ambiguity, and able to acclimate to a rapidly changing environment • Women's healthcare experience and relationships with IVF clinics, Gamete Donor banks, large OB consortiums, and hospital and health systems • Previous laboratory or diagnostics sales experience • Excellent written and verbal communication skills • Salesforce experience • Ability to work 8 am–5 pm EST • Occasional travel of less than 5% annually may be necessary

🏖️ Benefits

• Commission • Bonus and/or commissions under the applicable variable compensation plan • Medical insurance • Dental insurance • Vision insurance • Life insurance • Short-term disability (STD) • Long-term disability (LTD) • 401(k) • Paid Time Off (PTO) or Flexible Time Off (FTO) • Tuition Reimbursement • Employee Stock Purchase Plan