Senior Provider Support Specialist

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

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OpenLoop

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2020

💼 Consulting

⚖️ Legal

📦 Logistics

💰 $15M Series A - OpenLoop Health on 2023-03

Consulting • Legal • Logistics

OpenLoop is a white-label telehealth platform and managed services provider that helps organizations launch and scale virtual care programs. It combines SaaS-based, brandable technology (scheduling, booking, payments, EHR/API integrations) with clinical staffing, credentialing, payer coverage and RCM, regulatory/legal support, and 24/7 patient support. OpenLoop serves health plans, hospitals and health systems, retailers, employers and digital health companies with AI-powered operations, a nationwide clinician network and broad insurance coverage including Medicare and Medicaid.

📋 Description

• Serve as the escalation point for complex, non-routine, or unresolved provider questions and requests • Own escalated provider requests through resolution • Coordinate with Credentialing, Licensing, Clinical Leadership, Quality, IT, Scheduling, and Customer Success teams • Operate autonomously across provider support workflows • Tailor responses within established policy • Act as the subject-matter expert on provider workflows, systems, internal ownership, and escalation paths • Identify patterns, determine root causes, and propose fixes to reduce repeat volume and misrouted requests • Refine provider support processes and contribute to runbooks, response guides, and training materials • Mentor Provider Support Specialists I and II with real-time guidance • Provide operational coverage during assigned evening and weekend hours in CST • Participate in scheduled OpenLoop holiday and escalation coverage • Perform other duties as assigned

🎯 Requirements

• 3–5 years of experience in provider support, healthcare operations, clinical operations support, or a comparable support function (telehealth experience preferred) • Bachelor's Degree in Healthcare Administration, Business Administration, Health Services Management, or a related field, or equivalent experience • Recognized subject-matter expertise in provider-facing operational support • Fully autonomous across end-to-end workflows • Demonstrated ability to identify patterns and initiate improvements that measurably reduce errors, repeat questions, or misrouted escalations • Track record of mentoring peers and raising work quality • Strong working knowledge of clinical operations, including credentialing, licensing, onboarding, scheduling, quality, and technology ownership • Ability to uphold compliance and quality standards • Clear written communication for providers and internal partners • Proficiency with Google Workspace, Slack, ticketing systems such as Zoho Desk, EMR platforms such as Healthie, Okta, and Confluence • Experience supporting a multi-state, contracted (1099) provider network is a strong plus • Authorization to work in the United States

🏖️ Benefits

• Autonomy, Competence and Belonging core values • Relatively flat organizational structure • Opportunity to bring ideas to the table and make things happen • Scheduled holiday and escalation coverage