Customer Relations – Event Support Specialist

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🔥 0 minutes ago

🦌 Connecticut – Remote

🦌 Connecticut – Remote

💵 $22 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Lava Island

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

👥 B2C

🏨 Hospitality

🍽️ Food & Beverage

B2C • Hospitality • Food & Beverage

Lava Island is an indoor family entertainment and play center brand that positions itself as an “Indoor Play Oasis” where families can play together. It operates multiple U. S. locations offering all-day open play, trampolines, obstacle courses, themed birthday party rooms, group/field-trip packages, on-site food (pizza, wings, smoothies), and a gallery of location-specific experiences. The company focuses on family-friendly experiences, event hosting (birthday parties, group visits), and in-venue food service.

📋 Description

• Answer guests and keep them moving • Manage and respond to incoming text messages professionally and efficiently • Answer party-related questions for guests who have already booked their events • Coordinate callback times with potential party hosts and schedule follow-ups that turn interest into bookings • Assist guests with rescheduling parties and finalize details on bookings made in person • Support guests through escalations and communicate with park managers to resolve issues • Loop in the right people at the right park so no issue sits waiting • Coordinate with each park’s onsite team for location-specific inquiries • Pull and generate daily reports to help onsite teams stay on top of their day • Take on other tasks assigned by the Customer Relations & Event Support Team Lead as the team’s work evolves

🎯 Requirements

• Availability starting at 6:30 AM ET, including Friday, Saturday, and Sunday • Residence in Georgia or Connecticut • Reliable internet connection at your remote workspace • A quiet, professional workspace at home • Ability to remain calm and professional in high-pressure situations • Must be 18 years or older • Must pass a background check • Warm and guest-focused • Clear, confident communication in writing and on the phone • Steady under pressure • Dependable and adaptable in fast-paced environments • Team player • Comfortable with technology and able to learn new tools quickly • Bonus skills: hospitality, event management, social media engagement, Spanish

🏖️ Benefits

• Work fully remote from Georgia or Connecticut • Schedule that respects your time • Real opportunity for advancement as we open new parks every year • Structured schedule flexibility, we build the week around coverage • Competitive pay • Benefits • Recognition for great work