Lead Product Manager, New Customer Experience

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $170k - $210k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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LawnStarter

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

👥 B2C

🏪 Marketplace

🏠 Real Estate

💰 $10.5M Venture Round on 2019-11

B2C • Marketplace • Real Estate

LawnStarter is a service platform that provides affordable lawn care services at the click of a button. With fast online ordering, quality service, and a user-friendly app, LawnStarter allows customers to easily schedule and manage lawn maintenance services. These include lawn mowing, fertilization, bush trimming, and weeding. The company partners with local professionals to ensure reliable and insured services while supporting small businesses. LawnStarter offers its services across numerous locations in the United States, aiding customers in keeping their lawns beautiful and well-maintained.

📋 Description

• Own the consumer’s first service experience from first encounter through signup and first booking • Define the vision and roadmap for the reimagined first service experience • Build the experience with engineering, design, operations, marketing, and data • Own the home page and marketing site • Own signup and booking across LawnStarter, Lawn Love, and Home Gnome • Analyze funnel data and identify customer drop-off points • Own quotes, services, scheduling, and checkout, including Apple Pay and Google Pay • Prototype AI-native signup experiences with real customers • Rebuild the experience while validating the new flow before replacing the existing one • Collaborate with teams responsible for pricing, Pro supply, and operations • Report to the Sr. Director of Product • Deliver a leadership-backed vision, ship a meaningful first component, improve signup conversion, increase first-service bookings, and achieve high first-service CSAT

🎯 Requirements

• 6+ years in consumer product management, focused on consumer experience • Shipped AI-powered or agentic consumer experiences • Experience prototyping signup experiences with LLMs and agents • Ability to analyze customer transcripts and funnel data • Product analytics and funnel analysis skills • Strategic prioritization and design partnership skills • Marketplace and personalization experience is a plus • Minimum Bachelor’s degree in business, analytics, engineering, design, or a related field • 6+ years of product management experience on consumer-facing products • Individual contributor role with no direct reports

🏖️ Benefits

• Equity • Medical, dental, and vision • Fully remote (US) • Flexible PTO

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