IT Operations Domain Director

🔥 0 minutes ago

🦌 Connecticut – Remote

🦌 Connecticut – Remote

⏰ Full Time

🔴 Lead

⚙️ Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Legrand

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

🔧 Hardware

🤝 B2B

Manufacturing • Hardware • B2B

Legrand is a French multinational and world leader in electrical and digital building installations and solutions. It designs, manufactures and sells a broad range of products for residential, commercial and industrial buildings — including switches and sockets, cable-management systems, access control, UPS and datacenter power and infrastructure — and provides bundled offers for datacenters and energy-transition applications. The group emphasizes design, sustainability/CSR, targeted acquisitions and digital solutions; it employs around 39,600 people and reported nearly €9. 5 billion in sales in 2025.

📋 Description

• Serve as the primary Infrastructure partner for LNCA business leaders • Align service roadmaps, investments, and operational capabilities with business priorities • Lead and coordinate Service Delivery Managers to ensure consistent service delivery and operational governance • Own the performance, governance, financial efficiency, and evolution of Infrastructure services across LNCA • Align regional infrastructure services with Group standards, security requirements, and operating models • Manage service providers, managed services contracts, and local vendors • Define and monitor KPIs, SLAs, customer satisfaction, and service improvement plans • Ensure execution of Incident, Problem, Change, Asset, and Capacity Management processes • Act as escalation manager for critical regional incidents • Support regional business units and site leadership teams • Coordinate major infrastructure programs, including Cloud Transformation, Modern Workplace, Cybersecurity remediation, Network modernization, and operational efficiency initiatives • Ensure compliance with Group standards, cybersecurity policies, audit requirements, and regulatory obligations • Improve operational efficiency through process simplification, automation, and productivity initiatives • Develop team capabilities and increase operational maturity across the region

🎯 Requirements

• Bachelor of Science in information technology, computer science, engineering, or business administration, or equivalent experience • 10+ years of experience in IT service delivery or operational management • Strong background in vendor and contract management • Expertise in budgeting, capacity planning, and service governance • Familiarity with ITIL and cross-functional service integration • Experience with enterprise ITSM platforms, infrastructure monitoring tools, budgeting and contract management systems, Microsoft 365, and cloud platforms such as Azure • Strong verbal and written communication skills in English; additional languages are an asset • Strong knowledge of cybersecurity frameworks, including NIST and CIS Controls, and risk management principles • Knowledge of IT governance, compliance frameworks, and enterprise operating models • Ability to motivate and develop geographically distributed teams • Excellent interpersonal and cross-functional communication skills • Ability to manage expectations of senior leadership, business representatives, and external vendors across regions • Comfortable operating in a multicultural, multi-time-zone environment • Experience driving continuous improvement, transformation initiatives, automation, agile ways of working, and cloud shifts • Ability to assess risks and make timely decisions during critical incidents • Strong stakeholder management skills across business, IT, vendor, and audit functions

🏖️ Benefits

• Comprehensive medical, dental, and vision coverage • High employer 401K match • Paid time off (PTO) and holiday pay • Short-term and long-term disability benefit plans • Above-benchmark paid maternity and parental leave • Bonus opportunities in accordance with the Company’s incentive plans • Paid time off to volunteer • Employee Resource Group network