Amazon Connect Developer

Job not on LinkedIn

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $107.9k - $195.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥 Software Engineer

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Leidos

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1969

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Leidos is a leading systems integrator in science, technology, and engineering, providing solutions that transform and enable the missions of its customers. The company operates across various markets, including aviation, defense, energy, government, healthcare, intelligence, science, and space. Leidos is involved in AI, digital modernization, cyber operations, and integrated and mission software systems. With a commitment to diversity, equity, inclusion, and sustainability, Leidos also engages in charitable efforts and community enrichment programs. Additionally, it contributes to developing solutions for counter-unmanned aerial systems and electric vehicle infrastructure for military applications.

📋 Description

• Design, develop, test, implement, and maintain cloud-based contact center capabilities supporting the Department of Defense and Defense Health Agency • Develop and enhance Amazon Connect functionality, including multi-level IVR, intelligent call routing, conversational AI, chatbots, workforce management integrations, call recording, transcription, and contact center analytics • Integrate Amazon Connect with Salesforce Health Cloud for patient engagement, nurse advice services, care coordination, appointment scheduling, and referral management • Participate in the full software development lifecycle with developers, system administrators, cloud engineers, cybersecurity personnel, and program stakeholders • Design and maintain contact flows, IVR applications, inbound and outbound routing, queues, callbacks, and automated self-service capabilities • Develop Amazon Lex voicebots, chatbots, intents, dialog management, and automated customer interactions • Develop serverless components using AWS Lambda, Python, JavaScript, TypeScript, and associated AWS services • Build integrations for workforce management, call recording, transcription, contact analytics, and operational reporting • Implement secure REST APIs, event-driven processing, data transformations, authentication, and error handling • Develop unit tests, integration tests, and automated validation procedures • Provide Tier 3 technical support and troubleshoot complex contact center and application performance issues • Perform root cause analysis and corrective actions for software defects and production incidents • Participate in Agile development, code reviews, CI/CD, release planning, and production deployments • Maintain technical documentation, contact flow diagrams, integration specifications, and deployment procedures • Ensure development follows DoD/DHA cybersecurity, privacy, and information protection requirements

🎯 Requirements

• Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related technical discipline and 8-12 years of relevant experience, or a master's degree with 6-10 years of relevant experience; equivalent experience may be considered in accordance with Leidos policies • At least 2 years of hands-on Amazon Connect development or comparable cloud contact center application development experience • Experience designing and implementing IVR, call routing, contact flows, or automated contact center solutions • Experience developing applications using Python, JavaScript, TypeScript, or comparable programming languages • Experience developing AWS Lambda functions and integrating cloud services with enterprise applications • Experience with REST APIs, JSON, authentication, and enterprise application integrations • Familiarity with Amazon Connect queues, routing profiles, contact flows, and contact handling concepts • Experience with Git-based source control, Agile development, software testing, and application deployment processes • Understanding of AWS security concepts, including IAM, encryption, and secure application integration • Strong analytical, troubleshooting, technical documentation, and communication skills • Ability to work independently and collaborate with developers, administrators, architects, and other technical stakeholders • Ability to meet applicable DoD/DHA personnel security and suitability requirements • Preferred: AWS Certified Developer – Associate or AWS Certified Solutions Architect – Associate • Preferred: Experience integrating Amazon Connect with Salesforce Health Cloud or Service Cloud • Preferred: Experience developing conversational AI solutions using Amazon Lex, including chatbots and voicebots • Preferred: Experience with AWS Lambda, API Gateway, DynamoDB, S3, EventBridge, and CloudWatch • Preferred: Experience implementing call recording, transcription, and analytics using Amazon Connect Contact Lens, Amazon Transcribe, or comparable technologies • Preferred: Familiarity with Amazon Connect workforce management, forecasting, scheduling, and contact center analytics • Preferred: Experience developing applications in AWS GovCloud or other regulated government cloud environments • Preferred: Experience supporting DoD, DHA, VA, or other federal healthcare programs • Preferred: Knowledge of HIPAA, FedRAMP, DoD RMF, and applicable cybersecurity requirements • Preferred: Experience with infrastructure-as-code, automated testing, and CI/CD pipelines • Preferred: Familiarity with telecommunications concepts, SIP, PSTN connectivity, and enterprise contact center architectures • Preferred: Experience developing integrations with healthcare systems, CRM platforms, or enterprise identity management services

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