IT Director – Product Tech

🕒 August 14

🇺🇸 United States – Remote

💵 $145k - $175k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 25%

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LEMNIS

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤲 Charity

📚 Education

🌍 Social Impact

Charity • Education • Social Impact

LEMNIS is a public charity dedicated to expanding learning opportunities for young people by creating inclusive, community-connected learning environments. The organization partners with researchers and practitioners in neuroscience, social science, digital technology, and artificial intelligence to design experiences that foster belonging, connection, and lifelong growth. Lemnis works alongside changemakers and operates divisions such as Mainstay and InsideTrack to scale its impact; it is based in Beaverton, Oregon and notes it does not accept unsolicited grant proposals.

📋 Description

• Lead and scale Lemnis's IT function during rapid growth driven by mergers and acquisitions • Design and implement an automated FinOps pipeline with data warehouse integration, dashboards, spend tracking, projections, and reporting • Expand SaaS management across the full lifecycle, including vendor contracts, invoices, renewals, Shadow IT detection, and FinOps integration • Formalize backup and disaster recovery procedures, lead restore drills, document resilience testing, and manage endpoint protection, DLP tuning, and AI app governance • Lead the IT-to-People Ops onboarding pipeline from recruitment through Day 1, including provisioning, communications, equipment logistics, and system access • Lead enterprise IT due diligence for potential acquisitions • Integrate newly acquired or merged divisions onto Lemnis's technology stack • Redesign and maintain the employee technology onboarding playbook • Design JSM workflows, Trelica automations, Jira automation rules, and cross-platform integrations • Manage account and access provisioning across Google Workspace, Entra ID, 1Password, Salesforce, Zoom, Slack, Jira, Confluence, and other SaaS platforms • Execute employee onboarding and offboarding • Triage and resolve high-priority Help Desk issues • Provision and manage laptops, devices, repairs, replacements, and peripherals • Manage Google Groups, distribution lists, Gmail configurations, and calendar delegation • Administer Zoom and Vonage environments and integrations • Respond to phishing reports, manage security operations, enforce DLP rules, and support vendor security screenings • Support executive and employee technology needs • Manage and mentor 3 IT Support Engineers • Own IT Help Desk SLA performance and foster a responsive service culture • Establish and maintain IT policies and SOPs • Manage the IT budget with Procurement and Finance • Serve as primary IT liaison to People Operations, Legal, Finance, and Security • Drive vendor relationships and plan future team capacity • Support applicable audits, customer requirements, contractual commitments, insurance requirements, and regulatory obligations

🎯 Requirements

• 10+ years in IT operations, with at least 3 years in a leadership role managing both people and systems • Deep, hands-on proficiency with Google Workspace (Admin Console, GAM, Groups, Drive, Gmail), Microsoft Entra ID / M365, and modern IdP platforms • Experience managing SaaS environments at scale, including provisioning, licensing, SSO configuration, and lifecycle management • Strong background in endpoint management (Intune, NinjaRMM, or similar MDM/RMM) • Demonstrated ability to design and ship IT automations and workflows using Jira Automation, Trelica, Zapier, scripting, or equivalent • Experience with FinOps, IT budgeting, or vendor spend management • Working knowledge of security fundamentals: DLP, endpoint protection, backup/DR, and vendor risk assessments • Experience onboarding acquired companies or new divisions onto a shared technology stack • ITSM experience using Jira Service Management (JSM), Zendesk, or equivalent platform • Clear communicator comfortable creating documentation, SOPs, and training materials • Google Administrator Certification preferred • Microsoft Administrator Certification preferred • Security-related certifications preferred

🏖️ Benefits

• Collaborative and inclusive work environment • Professional development for IT Support Engineers • Primarily remote work arrangement