IT Operations Director

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LEMNIS

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤲 Charity

📚 Education

🌍 Social Impact

Charity • Education • Social Impact

LEMNIS is a public charity dedicated to expanding learning opportunities for young people by creating inclusive, community-connected learning environments. The organization partners with researchers and practitioners in neuroscience, social science, digital technology, and artificial intelligence to design experiences that foster belonging, connection, and lifelong growth. Lemnis works alongside changemakers and operates divisions such as Mainstay and InsideTrack to scale its impact; it is based in Beaverton, Oregon and notes it does not accept unsolicited grant proposals.

📋 Description

• Lead and scale Lemnis's IT function from the ground up • Mature technology infrastructure, FinOps capabilities, and security posture • Perform day-to-day IT operations, including ticket triage, account provisioning, troubleshooting, onboarding, and vendor management • Design and implement an automated FinOps pipeline with data warehouse ingestion, dashboards, spend tracking, projections, and reporting • Expand SaaS management across vendor contracts, invoices, renewals, Shadow IT detection, and FinOps integration • Formalize backup and disaster recovery procedures, lead restore drills, document resilience testing, and manage endpoint protection, DLP tuning, and AI app governance • Lead the IT-to-People Operations onboarding pipeline from recruitment through Day 1 • Integrate newly acquired or merged divisions onto Lemnis's technology stack • Redesign and maintain the employee technology onboarding playbook • Design JSM workflows, Trelica automations, Jira automation rules, and cross-platform integrations • Provision and deprovision accounts across Google Workspace, Entra ID, 1Password, Salesforce, Zoom, Slack, Jira, Confluence, and other SaaS platforms • Execute employee onboarding and offboarding, including laptop and access management • Triage and resolve IT Help Desk issues involving Google Drive, calendars, email, SSO, DLP, hardware, VPN access, locked accounts, and software licensing • Manage endpoint provisioning, repairs, replacements, device enrollment, and peripheral procurement • Manage Google Groups, distribution lists, Gmail allowlisting, and calendar delegation • Administer Zoom and Vonage environments and integrations • Respond to phishing reports, manage the security mailbox, enforce DLP rules, detect Shadow IT, and support vendor security screenings • Manage and mentor 3 IT Support Engineers • Own IT Help Desk SLA performance • Establish and maintain IT policies and SOPs • Manage the IT budget with Finance • Serve as primary IT liaison to People Operations, Legal, Finance, and Security • Drive vendor relationships

🎯 Requirements

• 10+ years in IT operations • At least 3 years in a leadership role managing people and systems • Hands-on proficiency with Google Workspace, including Admin Console, GAM, Groups, Drive, and Gmail • Proficiency with Microsoft Entra ID / M365 and modern identity provider platforms • Experience managing SaaS environments at scale, including provisioning, licensing, SSO configuration, and lifecycle management • Strong endpoint management background with Intune, NinjaRMM, or similar MDM/RMM • Ability to design and ship IT automations and workflows using Jira Automation, Trelica, Zapier, scripting, or equivalent • Experience with FinOps, IT budgeting, or vendor spend management • Working knowledge of DLP, endpoint protection, backup/disaster recovery, and vendor risk assessments • Experience onboarding acquired companies or new divisions onto a shared technology stack • ITSM experience using Jira Service Management, Zendesk, or equivalent • Comfortable creating documentation, SOPs, and training materials • Google Administrator Certification preferred • Microsoft Administrator Certification preferred • Security-related certifications preferred

🏖️ Benefits

• Professional development • Collaborative and inclusive work environment • Use of consultants as necessary • Team of 4 IT Support Engineers