Account Manager

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Level AI

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🤖 Artificial Intelligence

☁️ SaaS

🏢 Enterprise

💰 $39.4M Series C - Level AI on 2024-07

Artificial Intelligence • SaaS • Enterprise

Level AI is a customer experience (CX) platform that uses proprietary AI models to analyze and automate contact center interactions. It scores 100% of customer interactions, deploys AI voice agents, provides real-time agent assist and coaching, automates quality assurance (Auto-QA), and delivers voice-of-the-customer analytics. Level AI Latitude comprises seven task-specific models designed for enterprise CX, claiming improved cost-efficiency and speed versus general-purpose LLMs. The company targets high-volume, regulated contact centers in industries such as financial services, healthcare, retail, and insurance, and emphasizes security and compliance (ISO 27001, SOC2, HIPAA, PCI, GDPR).

📋 Description

• Own a book of business of strategic accounts post-sale • Develop strong relationships with customer stakeholders and become a strategic partner • Collaborate with Technical Account Management to drive customer adoption, usage, and satisfaction across the platform • Identify cross-sell opportunities and partner with sales to bring them to close • Serve as a voice of the customer and influence product roadmap • Track account health, proactively address risk, and ensure high customer retention • Partner internally on QBR creation and delivery • Collaborate with Implementation and Support teams to ensure customer success throughout the journey

🎯 Requirements

• 7+ years of experience in account management or customer success at a B2B SaaS company • Experience working with enterprise accounts and senior stakeholders • Strong problem-solving and relationship management skills • Familiarity with AI, contact center technology, or CX tools is a strong plus • Strategic thinker with a customer-first mindset • Excellent communication and collaboration skills • Track record of carrying, meeting and exceeding an individual quota tied to customer retention and growth • Curious and committed to ongoing business discovery to help customers maximize the value of their investment in Level AI • Excited to help shape the Level AI post-sales customer experience

🏖️ Benefits

• Competitive compensation • Equity • Benefits • Flexible work model – remote-first with in-office options • Modern product • Great team and strong leadership • Culture of ownership