Support Virtual Assistant

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $5 - $7 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👨‍💼 Executive Assistant

👻 Ghost score 0%

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Level 9 Virtual

WebsiteLinkedInAll Job Openings

51 - 200 employees

📣 Marketing

📦 Logistics

✈️ Travel

Marketing • Logistics • Travel

Level 9 Virtual is a company that specializes in providing trained and experienced virtual assistants (VAs) to businesses, ensuring increased productivity and profitability. Their services include dedicated VAs, project-based VA teams, live answering services, website design, custom list building, paid ads management, and bookkeeping. They employ a proprietary Personality and Skills Profile Match system to perfectly align VAs with client needs. Level 9 Virtual focuses on delivering quality and efficient assistance, helping reduce workload while enhancing business growth and freedom for entrepreneurs.

📋 Description

• Answer incoming client support calls and clearly understand the issue • Troubleshoot common GHL issues while on the call • Assist clients with text messages, appointment confirmations and reminders, workflows, automations, appointment scheduling, and GHL navigation issues • Walk clients through basic GHL functions and provide clear instructions • Troubleshoot workflows and identify potential causes • Determine when an issue cannot be resolved during the call • Document unresolved issues and pass them to the Back-End Support Team for further investigation • Maintain professional, patient, and clear communication with clients throughout each call

🎯 Requirements

• Mid-level GoHighLevel (GHL) experience • Ability to troubleshoot and understand GHL workflows and automations • Strong, clear spoken English — this is a client-facing phone support role • Previous call center, BPO, customer support, technical support, or phone support experience required • Comfortable handling multiple types of client issues over the phone • Patient and able to explain technical concepts to non-technical users • Good problem-solving and troubleshooting skills • Able to work independently in a remote environment • Reliable internet connection and a quiet, professional workspace

🏖️ Benefits

• Remote / Work From Home