Head of Global Customer Operations Strategy – Chief of Staff

Job not on LinkedIn

🔥 2 minutes ago

🌐 United States, Canada, +1 more countries – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote 🇲🇽 Mexico – Remote

🏈 Alabama, Alaska, +42 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $148.8k - $276.3k / year

⏰ Full Time

🔴 Lead

👩🏽‍✈️ Chief of Staff

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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LexisNexis

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1970

⚖️ Legal

💼 Consulting

🏥 Healthcare

💰 Corporate Round on 2021-06

Legal • Consulting • Healthcare

LexisNexis is a provider of professional solutions tailored for law firms, corporations, government agencies, and academic institutions. It offers legal solutions, news, and business insights. LexisNexis also provides risk solutions for companies and government agencies, focusing on data analytics for compliance, customer acquisition, fraud detection, health outcomes, identity solutions, investigations, receivables management, risk decisioning, and workflow optimization. As part of the RELX Group, LexisNexis is committed to enhancing digital experience through data and analytics.

📋 Description

• Prepare the SVP for key engagements through concise briefings, recommendations, positioning, and follow-up • Shape board-level, C-suite, and executive materials into clear, decision-ready narratives • Partner with Finance and the SVP on budgets, forecasts, variance analysis, and business cases • Lead strategic capacity planning across regions, linking demand, service commitments, workforce supply, automation benefits, cross-skilling, and financial constraints • Govern workforce actions and change readiness, including redeployment, cross-skilling, site disruption planning, and approved workforce changes • Partner with HR, Finance, and regional leaders on workforce planning, organization design, capabilities, succession, and talent actions • Establish governance with RELX shared services leadership in the Philippines and the SVP • Design and run the SVP’s leadership operating rhythm, including agendas, decision framing, pre-reads, action tracking, and follow-through • Maintain decision logs, escalation discipline, and cross-functional dependency management • Establish consistent business reviews with business units and Managing Directors using common metrics and trusted data • Protect SVP focus on highest-value priorities and move strategic programs from design to execution • Build relationships across Product, Technology, Sales, Marketing, Finance, HR, Legal, and business units • Represent GCO in enterprise transformation forums • Maintain a forward-looking view of REPH workforce delivery capacity, including joiners, leavers, internal movement, demand outlook, and site-level risks • Coordinate scaled workforce actions with REPH, HR, Finance, and regional leaders • Translate approved technology and automation benefits into workforce and capacity plans aligned to GCO priorities

🎯 Requirements

• Progressive leadership experience in customer operations, business operations, strategy, management consulting, or a related discipline, including global or multi-region experience • Demonstrated success in a Chief of Staff, strategy, business operations, transformation, or comparable role supporting a senior executive • Proven ability to build and execute multi-year operational strategies with measurable customer, financial, and operational impact • Experience leading experienced professionals and, ideally, people leaders • Exceptional executive communication skills for board, C-suite, and senior leadership audiences • Strong financial and analytical acumen, including budget planning, business cases, performance measurement, and KPI design • Ability to influence senior stakeholders and drive outcomes without direct authority • Experience in global customer operations, contact center, service delivery, or another high-volume customer environment • Experience building data-driven operating models, performance-management systems, and analytical capabilities • Working fluency with AI and automation in customer operations, including organizational and workforce implications • Experience supporting transformation, scaling, restructuring, or operating-model change across multiple geographies

🏖️ Benefits

• Annual incentive bonus eligibility • Wellbeing initiatives • Shared parental leave • Study assistance • Sabbaticals • Flexible working hours • Country-specific benefits