Head of Global Customer Operations Strategy – Chief of Staff

Job not on LinkedIn

🔥 5 minutes ago

🌐 United States, Canada, +1 more countries – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote 🇲🇽 Mexico – Remote

🏈 Alabama, Alaska, +43 more states – Remote

🏈 Alabama – Remote 🐻 Alaska – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🦬 Montana – Remote 🌾 Nebraska – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $148.8k - $276.3k / year

⏰ Full Time

🔴 Lead

👩🏽‍✈️ Chief of Staff

👻 Ghost score 4%

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RELX

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

RELX is a global provider of information-based analytics and decision tools for professional and business customers. The company focuses on enabling its clients to make better decisions, improve results, and enhance productivity by leveraging advanced technology and data. RELX serves various sectors, including Risk, Scientific, Technical & Medical, Legal, and Exhibitions, by offering specialized information and analytical tools that facilitate critical decision-making. The company is committed to corporate responsibility and delivering societal benefit through its products by contributing to scientific advancement, legal justice, and effective market transactions.

📋 Description

• Serve as strategic and operational partner to the SVP, Global Customer Operations, as Chief of Staff • Translate GCO’s long-term ambition into priorities, integrated plans, and disciplined execution across regions and business units • Lead enterprise planning, executive operating cadence, strategic programs, investment and capacity planning, executive communications, and AI and automation integration • Prepare the SVP for key engagements through briefings, recommendations, positioning, and follow-up • Shape board-level, C-suite, and executive materials and decision-ready narratives • Partner with Finance and the SVP on budgets, forecasts, variance analysis, and business cases • Lead strategic capacity planning across regions, workforce supply, automation benefits, cross-skilling, and financial constraints • Govern workforce actions and change readiness, including redeployment, cross-skilling, site disruption planning, and approved workforce changes • Partner with HR, Finance, and regional leaders on workforce planning, organization design, capabilities, succession, and talent actions • Establish governance with RELX shared services leadership in the Philippines and the SVP • Design and run the SVP’s leadership operating rhythm, including agendas, decision framing, pre-reads, action tracking, and follow-through • Maintain decision logs, escalation discipline, and cross-functional dependency management • Establish consistent business reviews with business units and Managing Directors using common metrics and trusted data • Protect SVP focus on highest-value priorities and move strategic programs from design to execution • Build relationships across Product, Technology, Sales, Marketing, Finance, HR, Legal, and business units • Represent GCO in enterprise transformation forums • Maintain forward-looking views of REPH workforce delivery capacity and coordinate workforce and capacity actions with REPH, HR, Finance, and regional leaders • Translate approved technology and automation benefits into workforce and capacity plans aligned to GCO priorities

🎯 Requirements

• Progressive leadership experience in customer operations, business operations, strategy, management consulting, or a related discipline, including global or multi-region experience • Demonstrated success in a Chief of Staff, strategy, business operations, transformation, or comparable role supporting a senior executive • Proven ability to build and execute multi-year operational strategies delivering measurable customer, financial, and operational impact • Experience leading experienced professionals and, ideally, people leaders • Exceptional executive communication skills for board, C-suite, and senior leadership audiences • Strong financial and analytical acumen, including budget planning, business cases, performance measurement, and KPI design • Ability to influence senior stakeholders and drive outcomes without direct authority • Experience in global customer operations, contact center, service delivery, or another high-volume customer environment • Experience building data-driven operating models, performance-management systems, and analytical capabilities • Working fluency with AI and automation in customer operations, including organizational and workforce implications • Experience supporting transformation, scaling, restructuring, or operating-model change across multiple geographies

🏖️ Benefits

• Healthy work/life balance initiatives • Wellbeing initiatives • Shared parental leave • Study assistance • Sabbaticals • Flexible working hours • Annual incentive bonus • Country-specific benefits • Disability and accommodation support during hiring