Solutions Consultant

🔥 2 minutes ago

🏄 California, Ohio – Remote

🏄 California – Remote 🏈 Ohio – Remote

💵 $51.2k - $85.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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LexisNexis

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1970

⚖️ Legal

💼 Consulting

🏥 Healthcare

💰 Corporate Round on 2021-06

Legal • Consulting • Healthcare

LexisNexis is a provider of professional solutions tailored for law firms, corporations, government agencies, and academic institutions. It offers legal solutions, news, and business insights. LexisNexis also provides risk solutions for companies and government agencies, focusing on data analytics for compliance, customer acquisition, fraud detection, health outcomes, identity solutions, investigations, receivables management, risk decisioning, and workflow optimization. As part of the RELX Group, LexisNexis is committed to enhancing digital experience through data and analytics.

📋 Description

• Provide customer-focused support and product guidance for StateNet • Partner with sales and retention teams to support customer needs, product adoption, and customer satisfaction • Prepare and deliver product training using established materials and approaches • Respond to customer questions and troubleshoot product or technical issues, escalating complex matters when appropriate • Help customers and internal partners understand StateNet's legislative and regulatory content, product functionality, and relevant processes • Support development and maintenance of training materials, presentations, reference content, and learning resources • Identify customer learning needs and knowledge gaps and provide training, guidance, or resources • Use customer feedback and service data to identify opportunities to improve customer experience • Contribute to continuous improvement initiatives involving training, support processes, and product education • Develop and maintain product and technical knowledge through ongoing learning, coaching, and collaboration

🎯 Requirements

• Experience in customer service, customer support, solutions consulting, product support, training, or a related customer-facing role • Strong customer-focused mindset with the ability to understand customer needs, answer questions, and provide clear and effective solutions • Strong verbal communication and presentation skills, with the ability to explain product features and technical or subject-matter concepts to different audiences • Ability to learn specialized products and translate product knowledge into practical guidance for customers and internal partners • Strong organizational skills and attention to detail, with the ability to manage multiple customer needs and priorities • Comfortable working with digital tools, learning platforms, presentations, and customer-support technology • Ability to work collaboratively with sales, retention, product, and other internal teams in a remote environment • Experience or familiarity with U.S. legislation, regulation, compliance, legal, government affairs, or related regulatory subject matter is highly desirable • Experience with Zendesk or another customer-service/ticketing platform is beneficial • Experience with Salesforce is a plus • Familiarity with Gong is beneficial • Comfort using AI-enabled tools is a plus, but previous AI experience is not required

🏖️ Benefits

• Comprehensive, multi-carrier medical, dental and vision benefits • 401(k) with match • Employee Share Purchase Plan • Wellness platform with incentives • Headspace app subscription • Employee Assistance and Time-off Programs • Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity • Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits • Health Savings, Health Care, Dependent Care and Commuter Spending Accounts • Annual Paid Time Off • Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice • Shared parental leave • Study assistance • Sabbaticals

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