Technical Customer Success Manager – Legal, JD Required

🔥 0 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $68k - $113.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍🔧 Technical Customer Success Manager

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LexisNexis

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1970

⚖️ Legal

💼 Consulting

🏥 Healthcare

💰 Corporate Round on 2021-06

Legal • Consulting • Healthcare

LexisNexis is a provider of professional solutions tailored for law firms, corporations, government agencies, and academic institutions. It offers legal solutions, news, and business insights. LexisNexis also provides risk solutions for companies and government agencies, focusing on data analytics for compliance, customer acquisition, fraud detection, health outcomes, identity solutions, investigations, receivables management, risk decisioning, and workflow optimization. As part of the RELX Group, LexisNexis is committed to enhancing digital experience through data and analytics.

📋 Description

• Manage a portfolio of Large Law Accounts as the primary customer success lead • Drive adoption, workflow transformation, customer value, retention, and usage growth • Build trusted advisor relationships and develop tailored success plans aligned to firm goals, legal workflows, and business priorities • Help firms embed LexisNexis drafting, research, analytics, and AI-powered workflow solutions into daily legal work • Partner with Client Managers, Sales, Product, Marketing, and Enablement on account planning, executive business reviews, renewal support, expansion opportunities, and risk mitigation • Use customer health, engagement, and usage data to identify adoption barriers and guide change management • Drive proactive outreach and customer engagement strategies to improve retention, growth, awareness, usage, and measurable value • Share account insights, workflow needs, and product feedback with internal stakeholders to improve customer experience and inform future enhancements

🎯 Requirements

• JD required • Experience working with law firms, legal professionals, or legal technology • Experience in customer success, account management, consulting, legal technology, enterprise software, or solution adoption roles supporting complex customer environments • Understanding of large law firm workflows, stakeholder dynamics, and the role of AI in legal research, drafting, summarization, and productivity transformation • Ability to build strong customer relationships, lead strategic customer conversations, support change management, and deliver value-based engagement plans • Experience using product usage, customer health, and engagement data to guide account strategy, improve retention, and support broader adoption and expansion • Proficiency with CRM, customer success, enablement, analytics, and AI-powered tools, including Salesforce, Gong, Seismic, Tableau, and LLM-based technologies or similar platforms • Ability to travel up to 15%, depending on customer needs

🏖️ Benefits

• Annual incentive bonus eligibility • Healthy work/life balance initiatives • Wellbeing initiatives • Shared parental leave • Study assistance • Sabbaticals • Flexible working hours