Lead Technician, Field Manager

🔥 21 hours ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $110k - $130k / year

⏰ Full Time

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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LG Electronics

WebsiteLinkedInAll Job Openings

10,000+ employees

🏭 Manufacturing

🔧 Hardware

🛍️ eCommerce

💰 Post-IPO Equity on 2023-02

Manufacturing • Hardware • eCommerce

LG Electronics is a leading global manufacturer of electronics and home appliances, known for its innovative technology and commitment to quality. The company offers a wide range of products including televisions, audio systems, refrigerators, washing machines, and air conditioning units. With a focus on improving consumer lifestyles through advanced technology, LG aims to deliver products that enhance convenience and efficiency in everyday living.

📋 Description

• Manage advanced training for internal technical support personnel and prepare field teams for Service Champion member training. • Provide advisory management of quality assurance actions in the field, at distributor and applied representative locations, and on internal projects. • Serve as a key liaison for field and site resolutions involving customer-facing service priorities and factory attention. • Analyze field quality trends using part sales, warranty metrics, and service case data. • Manage diagnostic support for LG technical support personnel on assigned products. • Provide resolution support for complex equipment failures and performance evaluations, with a hydronic focus. • Manage the internal product champion program for assigned equipment specialties. • Create and facilitate advanced product training based on warranty-data failure trends. • Deploy on short notice anywhere in the LG HVAC market to resolve highly comprehensive equipment service or performance problems. • Provide specialized management and support for long-term monitoring using advanced tools and devices. • Manage LEAD cases from open to close while maintaining KPI metrics. • Analyze field quality data to determine whether quality assurance actions are required. • Organize advanced technical data for factory review and quality assurance projects. • Create and distribute service technical notices (STNs) as needed. • Communicate cross-functionally in support of quality assurance projects and needs. • Evaluate new and prototype products for feasibility of introduction to the US market. • Engage directly with factory QA personnel to ensure field quality data is clear, concise, understood, and actionable. • Participate in continuous improvement activities. • Consult with engineers and contractors on project layouts and specialized onsite support. • Advise the LG Training Development team on training project completion. • Travel up to 75% of the work schedule.

🎯 Requirements

• Associates degree in technical discipline or a minimum of 10 years’ technical management experience in the HVAC field. • Proven expertise on all LG HVAC products, controls, and systems. • Proven experience in troubleshooting complex electronic and refrigerant flow systems. • HVAC industry related certifications a plus. • Must be proficient with all Microsoft Office programs with specialty in Excel preferred. • Experience with Salesforce case management and KPIs required. • Highly enthusiastic person capable of building and maintaining relationships through comprehensive technical problems. • Must be an excellent communicator of highly advanced technical concepts and data. • Knowledge of specialized troubleshooting tools such as oscilloscopes, voltage and analyzers, frequency counters, power quality/power demand analyzers, sound level measuring devices, infrared/thermal imaging equipment, and capable of teaching others how to use. • Ability to translate complex thoughts and ideas and communicate them in an easy-to-understand form. • Ability to work with culturally diverse groups across different functional areas and geographic locations. • Responsible for crafting complex reports to senior management related to field quality and quality assurance activities. • Highly technical and specialized person. • Deliberate, disciplined, and action oriented. • Team oriented and focused required.

🏖️ Benefits

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits. • Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options. • Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. • Performance based Short-Term Incentives (varies by role). • Access to confidential mental health resources to help you and your loved ones improve your quality of life. • Personal fitness goal incentives. • Paid parental leave. • Support for families raising children with learning, social, behavioral challenges, or developmental disabilities. • Group Rate Life and Disability Insurance.