Bi-lingual Pharmacy Tech Support, Call Center Rep

Job not on LinkedIn

🔥 2 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $18 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Lifelancer

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Pre Seed Round on 2022-03

Consulting • Healthcare • Logistics

Lifelancer is an AI-powered talent hiring platform that connects employers with skilled professionals in the Life Sciences, Pharmaceutical, and IT sectors. It enables individuals to create profiles showcasing their skills, get matched with high-paying international jobs or projects, and facilitates hiring and payroll for employers in multiple countries. The platform aims to streamline the hiring process with efficient AI sourcing and compliance support.

📋 Description

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center • Quickly assess users' issues and provide first-level support for problem resolution • Document information specific to resolutions • Escalate unresolved issues expeditiously to the appropriate area • Recognize operational challenges and suggest recommendations to management as necessary • Field requests for card activation, program eligibility, explanation of program benefits, and troubleshooting submission rejections • Provide payment assistance solutions such as co-pay cards or vouchers • Serve as the primary Call Center contact for patients, pharmacies, and medical professionals utilizing an Opus Health program

🎯 Requirements

• High School Diploma or equivalent • Pharmacy Technician experience required • HIPAA certified • Call center experience required; 3+ years preferred • Experience in medical claim processing is a plus • Bilingual in English and Spanish • Ability to work 40 hours per week under moderate supervision • Must reside in the same country where the job is located

🏖️ Benefits

• Opportunity to be converted to an IQVIA full-time employee • Health and welfare benefits may be offered depending on the position • Incentive plans, bonuses, and/or other forms of compensation may be offered depending on the position • Equal opportunity employment • Diverse and inclusive corporate culture