Manager, Reputation and Consumer Insights

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $120k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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LifeStance Health

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🛡️ Insurance

🏥 Healthcare

💰 Private Equity Round on 2016-12

Consulting • Insurance • Healthcare

LifeStance Health is a provider of comprehensive mental health services, offering care through in-person and telehealth appointments for various mental health conditions such as anxiety, depression, ADHD, and more. With a large network of licensed clinicians, including psychiatrists, psychologists, and therapists, LifeStance Health tailors care plans to fit individual needs. The company accepts a wide range of insurance plans, making mental health care accessible to a broad audience. Services include therapy, psychiatric evaluations, medication management, and psychological testing across numerous states.

📋 Description

• Lead the organization’s reputation management program across owned, earned, and shared platforms • Oversee reputation management systems, tools, workflows, response standards, and escalation protocols • Analyze ratings, reviews, surveys, social listening, and consumer research to identify trends, risks, and opportunities • Translate quantitative and qualitative findings into actionable recommendations to strengthen brand trust, consumer experience, and business performance • Develop dashboards and executive-ready reporting on reputation performance, consumer sentiment, and emerging themes • Manage reputation management, research, analytics, and technology partners • Partner with HR, Clinician Services, Customer Care, the Enterprise Contact Center, Business Development, Communications, Operations, Compliance, and other stakeholders • Lead cross-functional initiatives through influence and establish shared accountability for reputation outcomes and consumer-experience improvements • Provide insights to the Director of Brand Strategy & Partnerships to inform brand strategy, positioning, messaging, governance, creative development, and audience priorities • Identify gaps between intended brand experience and actual consumer perceptions and recommend actions to strengthen awareness, trust, preference, and consistency • Support team members, the mission, and organizational projects and initiatives as needed

🎯 Requirements

• Bachelor’s degree in marketing, communications, market research, consumer insights, business, analytics, social sciences, or a related field • 5+ years of progressive experience in reputation management, consumer insights, market research, customer experience, brand strategy, communications, or a related discipline • Demonstrated experience managing ratings and reviews, online reputation, social listening, consumer feedback, or voice-of-the-customer programs • Experience analyzing quantitative and qualitative data and translating findings into clear business recommendations • Proven experience managing external agencies, research partners, vendors, or technology platforms • Exceptional written, verbal, and presentation communication skills, including communicating complex or sensitive findings to executive and cross-functional audiences • Ability to lead cross-functional initiatives, build alignment, and influence stakeholders without direct authority • Strong project management, critical-thinking, organizational, and problem-solving skills • Ability to manage multiple priorities and operate effectively within a complex, highly matrixed organization • Legally authorized to be employed in the United States • Awareness, inclusivity, sensitivity, humility, and experience working with individuals from diverse backgrounds • Preferred: Experience in healthcare, behavioral health, consumer health, or another highly regulated and reputation-sensitive industry • Preferred: Knowledge of healthcare consumer journeys and factors influencing trust, access, provider selection, satisfaction, and loyalty • Preferred: Familiarity with reputation management, social listening, survey, research, and data-visualization platforms • Preferred: Experience with brand tracking, segmentation, persona development, journey mapping, message testing, or customer-experience research • Preferred: Understanding of research methodologies, including survey design, qualitative research, sentiment analysis, and competitive benchmarking • Preferred: Knowledge of privacy, compliance, and response considerations associated with consumer reviews and feedback in healthcare • Preferred: Strong business acumen and understanding of how reputation and consumer experience influence growth, retention, referrals, recruiting, and partnerships

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • AD&D insurance • Short- and long-term disability insurance • Life insurance • 401k retirement savings with employer match • Paid parental leave • Paid time off • Holiday pay • Employee Assistance Program