Case Manager

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🔥 3 minutes ago

🏄 California, New York – Remote

🏄 California – Remote 🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lighthouse HQ

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚖️ Legal

☁️ SaaS

👥 HR Tech

Legal • SaaS • HR Tech

Lighthouse HQ is a U. S. -based immigration services company (American Lighthouse, Inc. ) that helps founders, engineers, researchers, and employers secure U. S. work visas and employment-based green cards quickly. Lighthouse provides a technology-enabled service platform offering free evaluations, personalized onboarding, document collection and case preparation, filing and status tracking, and post-approval guidance. It supports a broad set of visa pathways (O-1A/O-1B, H-1B, L-1, TN, E-3, J-1, EB-1A/EB-1B/EB-1C, EB-2 NIW, EB-2/EB-3 with PERM, and O-1A with agent) and partners with independent licensed immigration attorneys who provide the legal services. Lighthouse positions itself as a fast, transparent alternative to traditional law firms for business immigration and employer hiring of international talent.

📋 Description

• Serve as the primary point of contact for customers throughout their immigration journey • Provide proactive communication and exceptional service • Manage a high-volume portfolio of employment-based immigration matters • Coordinate document collection, case preparation, filing milestones, and stakeholder communications • Work with customers, employers, attorneys, and the internal paralegal team • Gather and organize information about immigration histories, employment situations, travel plans, and long-term goals • Support attorney-led case planning • Identify case issues, documentation gaps, travel considerations, and timing concerns • Escalate issues appropriately for legal review • Maintain accurate case records • Leverage technology and AI tools to improve efficiency, accuracy, and customer outcomes • Contribute to process improvements and operational initiatives as Lighthouse scales

🎯 Requirements

• 3+ years of experience as an immigration case manager, senior paralegal, immigration specialist, or global mobility professional supporting employment-based immigration matters • Strong familiarity with employment-based immigration processes, including H-1B, O-1, TN, E-3, L-1, PERM, EB-1A, EB-2 NIW, and Adjustment of Status • Experience managing a high-volume caseload while maintaining exceptional attention to detail and customer service • Experience reviewing complex immigration records, gathering relevant information, and coordinating with attorneys to support case strategy and planning • Understanding of immigration process considerations related to travel, work authorization, status maintenance, and filing timelines • Ability to recognize when issues should be escalated for legal review • Highly organized, proactive, and able to manage competing priorities across dozens of concurrent matters • Comfort leveraging AI and technology to transform legal services and improve customer experiences • Preferred: experience supporting startup and venture-backed technology companies • Preferred: experience in a customer-facing immigration or global mobility role • Preferred: experience managing 75+ active employment-based immigration matters simultaneously • Preferred: experience working in a high-growth startup or fast-paced professional services environment

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