Claims Care Associate

Job not on LinkedIn

🔥 0 minutes ago

🌾 Nebraska, North Carolina – Remote

🌾 Nebraska – Remote 🌲 North Carolina – Remote

💵 $20 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📋 Claims Specialist

🚫👨‍🎓 No degree required

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Lincoln Financial

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1905

💸 Finance

👥 HR Tech

Finance • HR Tech • Insurance

Lincoln Financial is an organization dedicated to protecting the privacy and security of its job applicants. It actively informs candidates about potential recruitment scams and outlines its robust hiring procedures, making clear that they do not request sensitive personal information during the application process. The company offers a diverse range of career opportunities across various fields including actuarial, finance, legal, and customer service, and is committed to maintaining equal employment opportunities.

📋 Description

• Answering claimants calls regarding potential group insurance products in a call center environment • Acting as a liaison between the employee (member) and the claims examiner to provide a positive customer experience • Educating the customer on their claims needs/questions and advising of next steps in the process • Communicating with roughly 50-60 customers throughout the day • Providing verification of benefits as needed for member • Providing education to the customer/employer regarding the product (primary products: FMLA and disability) • Highlighting attention to detail to ensure the claim/leave is notated appropriately • Communicating effectively through email/phone with internal/external stakeholders in a customer centric and professional demeanor • Identifying, recommending, and championing process improvements and organizational initiatives

🎯 Requirements

• High School Diploma or GED • Ability to communicate effectively (verbal/written) • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) • Must have internet bandwidth of 12 Mbps (Megabits per second). • Preferred bandwidth is 25 Mbps to perform at full capacity. • Data entry and research experience in a fast-paced environment (Preferred) • Ability to maneuver through multiple systems as needed (Preferred)

🏖️ Benefits

• Clearly defined career tracks and job levels, along with associated behaviors for each of Lincoln's core values and leadership attributes • Leadership development and virtual training opportunities • PTO/parental leave • Competitive 401K and employee benefits • Free financial counseling, health coaching and employee assistance program • Tuition assistance program • Work arrangements that work for you • Effective productivity/technology tools and training