Senior Manager, Quality Audit

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $106.9k - $171k / year

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 0%

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Lincoln Financial

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1905

💼 Consulting

⚖️ Legal

💸 Finance

Consulting • Legal • Finance

Lincoln Financial is an organization dedicated to protecting the privacy and security of its job applicants. It actively informs candidates about potential recruitment scams and outlines its robust hiring procedures, making clear that they do not request sensitive personal information during the application process. The company offers a diverse range of career opportunities across various fields including actuarial, finance, legal, and customer service, and is committed to maintaining equal employment opportunities.

📋 Description

• Oversee the Retirement Plan Operations Quality program • Lead a team of Quality professionals and oversee vendor resources • Drive the quality program’s strategy and execution to strengthen operational performance, mitigate risk, and enhance customer and business outcomes • Mentor and develop talent • Lead complex participant- and plan-level audits and reviews • Oversee offshore vendor partners conducting participant-level audit activities • Balance workloads, set priorities, and ensure work meets performance and documentation standards • Hire, train, provide feedback to, and evaluate team members • Lead complex reviews and testing for adherence to company procedures, regulatory requirements, Sarbanes-Oxley, ERISA, and critical controls • Analyze audit results and operational data to identify trends, control gaps, root causes, and improvement opportunities • Communicate audit findings, risk implications, and recommended actions to business stakeholders • Develop and maintain quality metrics and scorecards • Recommend and implement process, procedure, and control improvements • Partner with stakeholders on corrective action plans, issue resolution, and remediation monitoring

🎯 Requirements

• 4 Year/Bachelor's degree or equivalent work experience • 4+ years of audit or quality assurance experience directly aligned to the specific responsibilities of this role • 2+ years of managerial, supervisory, and/or demonstrated leadership experience • Excellent organizational skills with the ability to prioritize workload and multitask while maintaining strict attention to detail • Ability to evaluate information and data trends, solve challenging but non-complex problems, apply sound judgment to draw conclusions and act effectively in situations with limited standardization • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) • Demonstrated success leading quality audit programs, ideally within retirement operations, with a focus on strengthening controls, mitigating risk, and improving operational performance • Experience managing offshore vendor partnerships, including quality governance, performance oversight, and alignment to audit standards and business objectives • Ability to lead the transformation of a quality organization from decentralized teams to a centralized, enterprise-wide model

🏖️ Benefits

• Clearly defined career tracks and job levels • Leadership development and virtual training opportunities • PTO/parental leave • Competitive 401K and employee benefits • Free financial counseling, health coaching and employee assistance program • Tuition assistance program • Work arrangements that work for you • Effective productivity/technology tools and training • Annual Incentive Program eligibility • Potential long-term incentives and sales incentives • Standard benefits package