Intake & Engagement Specialist

Job not on LinkedIn

🔥 0 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $54.5k - $66.5k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Lingraphica

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Lingraphica is a company that provides advanced augmentative and alternative communication (AAC) devices and applications designed to help individuals with communication challenges. Their products include devices like TouchTalk, TouchTalk Plus, and MiniTalk, which facilitate communication and speech improvement. Lingraphica also offers therapy apps for conditions like aphasia and other communication impairments, providing resources like educational webinars and clinical guides. With extensive insurance coverage, they ensure accessibility and support for users and caregivers to try and utilize their devices effectively. The company aims to empower users to improve their quality of life through enhanced communication abilities.

📋 Description

• Serve as the primary point of contact for customers during the pre-intake stage • Educate caregivers, individuals with communication disorders, and clinicians on Lingraphica's offerings • Guide SLPs, patients, and caregivers toward products aligned with their communication needs • Maintain expert knowledge of devices, software, accessories, and product enhancements • Translate clinical and product knowledge into personalized AAC recommendations • Conduct inbound and outbound calls, email, Zoom, and online chat engagements • Provide comprehensive AAC device demonstrations via Zoom • Deliver a world-class customer experience consistent with Lingraphica's core values • Tailor interactions creatively to customers' unique needs and communication disorders • Contribute to weekly projected intake goals through engagement activities • Nurture leads and intake opportunities using engagement and consultative sales strategies • Screen new customers for trial appropriateness • Explain the trial process and next steps • Confirm accuracy of insurance, demographic, diagnosis, and other patient information • Follow up with SLPs, clients, and/or care partners to obtain missing information • Maintain accurate CRM documentation while ensuring HIPAA compliance and data integrity • Use HubSpot reports to monitor data trends and recommend process and communication improvements • Report weekly metrics supporting individual and team goals • Perform other duties as assigned

🎯 Requirements

• Bachelor's Degree in Communication Sciences and Disorders or a related field or equivalent combination of education & experience • 2 years of B2C or B2B customer service experience • Proficiency with Microsoft Office and online chat tools • Ability to effectively engage customers by offering personalized solutions • Excellent written, verbal, and listening communication skills • Compassionate / Empathetic • Excellent time management and multi-tasking skills • Ability to perform above expectations in a fast paced and dynamic environment • Ability to work effectively as part of a team and independently, with a positive attitude • Ability to problem-solve to remove or mitigate potential obstacles before and during the pre-trial process • Ability and willingness to travel within the U.S. (including airline travel) up to 2 times per year for in-person team and all-company meetings • Reliable and secure internet access for a home office • AAC experience strongly preferred • Experience with HubSpot or other CRM platforms preferred • Experience in sales and marketing, healthcare industry, or durable medical equipment preferred • Must be authorized to work in the U.S.; employer participates in E-Verify

🏖️ Benefits

• $3,000 bilingual differential when applicable • Comprehensive benefits package • Remote work from a home office • Reasonable accommodations for individuals with disabilities • Inclusive and supportive workplace • In-person team and all-company meetings, up to 2 times per year