Wireless Expense Optimization Specialist

🔥 33 minutes ago

🇺🇸 United States – Remote

💵 $19 - $21 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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LINQ

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2005

🤝 B2B

🏢 Enterprise

📡 Telecommunications

B2B • Enterprise • Telecommunications

LINQ is a managed mobility services provider that specializes in enterprise mobile management. They offer a comprehensive platform that includes mobile device management (MDM), device lifecycle management, simplified billing, and personalized customer care. By streamlining the management of mobile devices and guaranteeing savings, LINQ allows organizations to focus on their core business while ensuring efficient and cost-effective mobile operations. Their dedicated US-based account specialists provide tailored solutions and prioritize responsive customer service, emphasizing a human touch in customer interactions.

📋 Description

• Implement wireless cost optimization strategies following the onboarding of new client business • Manage a rotating portfolio of client accounts and conduct monthly reviews to identify cost-saving and plan optimization opportunities • Analyze wireless usage, rate plans, features, and account configurations • Execute plan, feature, and account changes through internal software platforms and wireless carrier portals • Work with carrier representatives to facilitate changes, resolve issues, and complete optimization recommendations • Validate completed changes within carrier portals • Monitor optimization results and identify additional opportunities to reduce client wireless expenses • Follow and maintain client-specific procedures, requirements, approvals, and account management guidelines • Maintain accurate documentation of optimization activities, completed changes, and outstanding actions • Identify discrepancies or potential issues within optimization software, reporting, or carrier data and assist with resolution • Manage individual wireless lines based on client requirements • Adjust plans, features, or data allowances to prevent data throttling or service degradation • Investigate wireless billing, usage, or account configuration issues • Assist with carrier-related account maintenance and line-level requests • Escalate software, reporting, carrier, or billing discrepancies when appropriate • Support other wireless expense management and optimization initiatives as business needs evolve

🎯 Requirements

• High school Diploma or Equivalent • Strong analytical and problem-solving skills • High level of attention to detail and ability to validate changes for accuracy • Comfortable working across multiple software platforms, carrier portals, and reporting tools • Strong organizational skills with the ability to track recommendations through completion • Effective written and verbal communication skills • Ability to work independently while coordinating with internal teams, clients, and wireless carrier representatives • Experience with wireless carriers, telecom expense management, managed mobility services, or wireless account management is preferred • Proficiency with Microsoft Excel and other data analysis/reporting tools • Willingness to work weekend shifts when necessary • Availability for either Sunday-Thursday or Tuesday-Saturday, 9:00AM Eastern to 5:00PM Eastern

🏖️ Benefits

• Performance-based incentives paid at company discretion • Potential for higher starting pay based on significant related experience

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